Networks and Connectivity – Page 3

What is the GlobalProtect VPN?

Atualizado/Updated: 2026-05-12

Target Audience: Iscte Community

Answer/Solution:

The GlobalProtect VPN is a secure remote access solution used by Iscte that allows users to connect to the institution’s internal network from anywhere with internet access.

It works as an “extension” of the campus network, ensuring that communication is encrypted and protected.

Further Information:

- Click here

How do I forget or remove the eduroam network on iOS (iPhone/iPad)?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

Quick option (recommended)

Open Settings.
Select Wi-Fi.
Tap the icon next to the eduroam network.
Select Forget This Network and confirm.

Alternative option (configuration profile)

If eduroam was configured via a profile:

Go to Settings → General → VPN & Device Management.
Select the eduroam profile.
Tap Remove Profile.

⚠️ After removing the network, it is recommended that you reconfigure eduroam using eduroam CAT. Forgetting the eduroam network is especially recommended when:

- The Iscte institutional password has been changed;
- The operating system has been updated;
- There are repeated authentication requests or connection failures.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)
- How do I set up eduroam on my phone (Android / iOS)?

How do I forget or remove the eduroam network on Android?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

Quick option (recommended)

Press and hold the Wi-Fi icon in the notification bar.
Tap eduroam.
Select Forget or Remove.

Alternative option (via settings)

Go to Settings.
Select Network & Internet → Wi-Fi.
Tap eduroam.
Select Forget.

⚠️ Next, we recommend reconfiguring eduroam via the geteduroam app or eduroam CAT, using your Iscte credentials. Forgetting the eduroam network is especially recommended when:

- The Iscte institutional password has been changed;
- The operating system has been updated;
- There are repeated authentication requests or connection failures.

If the Problem Persists:

If you are unable to resolve the issue, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)
- How do I set up eduroam on my phone (Android / iOS)?

How do I forget or remove the eduroam network on macOS?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

Quick option (recommended)

Click the Wi-Fi icon in the menu bar.
Select Wi-Fi Settings (or Network Settings, depending on your version of macOS).
Go to Details… or Advanced.
In the list of known networks, select eduroam.
Click Remove (–) and confirm.

Alternative option (via System Preferences)

Open the Apple menu and select System Preferences.
Go to Network → Wi-Fi.
Click Details… / Advanced.
Select eduroam and click Remove.

⚠️ After removing the network, it is recommended that you reconfigure eduroam using eduroam CAT. Forgetting the eduroam network is especially recommended when:

- The Iscte institutional password has been changed;
- The operating system has been updated;
- There are repeated authentication requests or connection failures.

If the Problem Persists:

If you are unable to resolve the issue, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)
- How do I set up eduroam on my computer (Windows / macOS / Linux)?

How do I forget or remove the eduroam network on Windows?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

Quick option (recommended)

Right-click the Wi-Fi icon on the taskbar.
Select Network & Internet settings.
Go to Wi-Fi → Manage known networks.
Select eduroam.
Click Forget.

Alternative option (via settings)

Open the Start menu and select Settings.
Go to Network & Internet → Wi-Fi.
Select Manage known networks.
Select eduroam and click Forget.

⚠️ After removing the network, it is recommended that you reconfigure eduroam using eduroam CAT. Forgetting the eduroam network is especially recommended when:

- The Iscte institutional password has been changed;
- The operating system has been updated;
- There are repeated authentication requests or connection failures.

If the Problem Persists:

If you are unable to resolve the issue, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)
- How do I set up eduroam on my computer (Windows / macOS / Linux)?

Does eduroam work in university residencies?

Atualizado/Updated: 2026-05-12

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Target Audience: Iscte Community

Answer/Solution:

Eduroam is available in areas covered by Iscte’s network infrastructure, including university housing managed or covered by the institution.

Further Information:

- Click here

Can I connect multiple devices at the same time?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

Yes. You can connect multiple devices to eduroam at the same time, provided they remain within the limits set Iscte and comply with the usage policies.

Further Information:

See also:

- Wireless Network (overview)

Can I use a VPN, streaming services, or other services?

Atualizado/Updated: 2026-05-12

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Target Audience: Iscte Community

Answer/Solution:

Yes. eduroam allows you to use services such as VPNs, streaming platforms, and other applications, provided that your use complies with Iscte’s IT service rules and policies and applicable laws.

Further Information:

- Click here

Are there any speed or data limits?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

The use of eduroam at Iscte is subject to the acceptable use policies for IT services and the technical limitations of the network infrastructure. The service is primarily intended for academic, scientific, and institutional activities.

Further Information:

See also:

- Wireless Network (overview)

What information is recorded?

Atualizado/Updated: 2026-05-12

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Target Audience: Iscte Community

Answer/Solution:

As part of the operation of eduroam, the following technical information may be recorded:

- User identifier (anonymized when roaming).
- Date and time of connection.
- Home institution.

Further Information:

- Click here

This data is used exclusively for security, technical auditing, and user support purposes, in compliance with applicable data protection regulations.

Can Iscte or the institution I’m visiting see my internet traffic?

Atualizado/Updated: 2026-05-12

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Target Audience: Iscte Community

Answer/Solution:

The content of communications (such as visited pages, messages, or files) is not monitored.

Authentication and network access respect user privacy.

Only minimal technical data is collected, strictly necessary for security, network management, and troubleshooting purposes, in accordance with applicable law.

Further Information:

- Click here

Is my data encrypted?

Atualizado/Updated: 2026-05-12

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Target Audience: Iscte Community

Answer/Solution:

Yes. All data traffic between your device and the eduroam access point is encrypted, preventing third parties from intercepting or reading the information transmitted over the wireless network.

Further Information:

- Click here

Is eduroam safe?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

Yes. eduroam is a secure Internet access service that uses robust authentication and encryption methods based on the WPA2/WPA3 Enterprise standards.

These mechanisms ensure that only users with valid credentials can access the network and that communications are protected against unauthorized access.

At Iscte, using eduroam is the recommended option for wireless network access, precisely because of the high levels of security it provides.

Further Information:

See also:

- Wireless Network (overview)

Do I need to reconfigure eduroam if I change my password?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

Yes. Whenever you change the password for your Iscte institutional credentials, you must update the eduroam settings on all devices where the network is configured. Otherwise, authentication will fail and you will not be able to access eduroam.

⚠️ If you encounter any difficulties, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

How do I set up eduroam on my phone (Android / iOS)?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

On newer devices, eduroam setup is automatic; simply enter your username and password:

Go to Wi-Fi settings.
Select the Eduroam network.
Enter your Iscte account credentials (e.g., xxnes@iscte-iul.pt and your password).

⚠️ If this does not work, use the eduroam CAT tool, which ensures a correct, secure, and up-to-date configuration.

Access eduroam CAT and select Iscte as your institution.
Select your operating system (Windows, macOS, or Linux);
Download and run the installer.
Enter your Iscte credentials when prompted.

- Android: Eduroam CAT will prompt you to install the eduroam CAT or geteduroam app, which allows you to configure the connection simply and securely.
- iOS (iPhone/iPad): Eduroam CAT installs a configuration profile with the correct settings for accessing the eduroam network.

After installing the profile or app, simply enter your Iscte credentials to complete the setup.

If the Problem Persists:

If you are unable to fix the problem please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)
- How do I set up eduroam on my computer (Windows / macOS / Linux)?

How do I set up eduroam on my computer (Windows / macOS / Linux)?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

On newer devices, eduroam setup is automatic; simply enter your username and password:

Go to Wi-Fi settings.
Select the Eduroam network.
Enter your Iscte account credentials (e.g., xxnes@iscte-iul.pt and your password).

⚠️ If this does not work, use the eduroam CAT tool, which ensures a correct, secure, and up-to-date configuration.

Access eduroam CAT and select Iscte as your institution.
Select your operating system (Windows, macOS, or Linux);
Download and run the installer.
Enter your Iscte credentials when prompted.

The automatic configuration ensures that security parameters (certificates and authentication methods) are correctly set, avoiding common errors associated with manual configuration.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)
- How do I set up eduroam on my computer (Windows / macOS / Linux)?

How do I remove an old eduroam configuration?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

To remove an old eduroam configuration, you should:

Go to your operating system’s Wi-Fi settings;
Select the eduroam network;
Choose the option to forget or remove the network.

⚠️ After removal, we recommend reconfiguring eduroam.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

I’m connected to eduroam but I don’t have Internet access. What should I do?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Answer/Solution:

If your device shows that it is connected to eduroam but you do not have Internet access, check the following:

- Whether your device has obtained a valid IP address
  The absence of an IP address may indicate an authentication or configuration issue.
- Whether a VPN is active
  Some VPNs may interfere with access to the eduroam network, preventing you from connecting to the Internet.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

- Wireless Network (overview)

Why am I constantly being asked to enter my password?

Atualizado/Updated: 2026-05-15

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Target Audience: Iscte Community

Probable Cause:

This behavior may indicate:

- Incorrect or expired institutional credentials;
  A password that was recently changed but not updated on the device;
- An incorrect eduroam profile configuration.

Answer/Solution:

To resolve the issue, we recommend removing the existing configuration and reconfiguring eduroam, ensuring that the credentials are correct and up to date.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

What should you do if the connection fails after an operating system update?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Probable Cause:

After updating your operating system (Windows, macOS, Android, or iOS), you may experience incompatibilities with your previous eduroam settings.

Answer/Solution:

In such cases, we recommend:

Removing the eduroam network from your device’s Wi-Fi settings.
Restart the device (optional, but recommended).
Re-configuring eduroam.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also: