Networks and Connectivity – Page 2

What is eduroam?

Eduroam (education roaming) is an international wireless Internet access service created for the academic and scientific community. It allows students, teachers, researchers, and staff to connect securely and automatically to the wireless network of participating institutions, using only their original institutional credentials.

The main objective of eduroam is to facilitate academic mobility, allowing Internet access not only at the home institution but also at thousands of universities, research centers, and other entities in over a hundred countries. Authentication is done securely, ensuring the protection of communications, without the need to create temporary accounts or request local credentials.

At Iscte, eduroam is the recommended wireless network for Internet access, both for the internal community and for visitors from other participating institutions.

Who can use eduroam at Iscte?

PT

All members of the Community, namely students, faculty, researchers, technicians, and other collaborators, provided they have active credentials.

Additionally, users from other institutions that are part of eduroam, national or international, can access this network using the credentials of their home institution.

How do to register the Physical Address MAC Address?

PT

1. Sign in to “iAjuda.”
2. Click “NEW ORDER“.
3. Choose the category “Networks, Internet and Communications“.
4. Choose the sub-caregoria “Cable network“.
5. Choose “Register Mac Address“.
6. Preenher the form indicating macaddress in the format “xx:xx:xx:xx:xx:xx“.
7. Press “Next.”
8. Click “OK“.

Tip: The physical address of the network card (mac-address) that is defaulted will be the one that you can use to access the wired network.

How do to set up eduroam?

PT

On newer devices, eduroam configuration is automatic by simply entering the Iscte´s username and password.

1. Go to the Wi-Fi settings.
2. Choose the “Eduroam” network.
3. Enter your Iscte’s username and password.

- If necessary, set the generic wireless network configuration parameters with the values shown below:
  - Security: WPA/WPA2/WPA3-Enterprise
  - Type of EAP Method: PEAP ou TTLS
  - Phase 2 Authentication: MSCHAPv2
  - CA Certificate: Não Validar/No
  - User certificates: Unspecified
  - Username/Identity: User login like xxnes@iscte-iul.pt
  - Anonymous identity:
  - Domain puts (iscte-iul.pt)
  - Password: Password associated to the Iscte account

What is Voice over IP?

Atualizado/Updated: 2026-04-09

PT

Target Audience: Iscte-IUL Employees.

Answer/Solution: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.

Further Information:

- VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.

Learn more

Can I access b-on from my home?

Atualizado/Updated: 2026-01-31

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Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

I can’t connect to the VPN because I can’t use the MFA app. What should I do?

Atualizado/Updated: 2025-05-28

PT

Target Audience: Iscte-IUL Community

Answer/Solution: If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.

In these cases, you should contact us by creating a service request on our iAjuda service portal or by sending a message via WhatsApp to +351 917 308 650. Our service will reset the MFA, allowing you to reconfigure multifactor authentication. For more information, see our support page.

How do I resolve the ‘Connection failed’ error?

Atualizado/Updated: 2025-05-28

PT

Target Audience: Iscte-IUL Community

Answer/Solution: If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:

You should do the following:

For Windows computers, you’ll need to make sure you’ve installed the correct version of the 32/64-bit VPN.
Check that you don’t have the IP and DNS configured manually (e.g. 8.8.8.8 or 8.8.4.4).
If you have antivirus software, we recommend disabling pop-up blocking in your browser. Or choose another browser as your default.
Alternatively, uninstall the VPN (GlobalProtect):

– Windows – Through the Control Panel > Select Programs > Programs and Features and, after uninstalling, restart the computer. Then install and configure the VPN again.

– MacOS – Run globalprotect Setup > continue/next> select ‘Uninstall GlobalProtect.’ After uninstalling, restart the computer. Then install and configure globalprotect (VPN) again.
Check your device’s processor. If you have an ARM processor, you should remove the installed version, restart the computer and install the version from this link.

How do I install a VPN on a Mac with an old version of macOS?

Atualizado/Updated: 2025-05-27

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Target Audience: Iscte-IUL Community

Answer/Solution: If your MacOS operating system is older than Bing Sur 11.7.10, you must use the following file to install the VPN: GlobalProtect(old).pkg

Further Information: Before installation, you must uninstall GlobalProtect by following these steps:

Run GlobalProtect Setup and click Continue/Next.
Select the ‘Uninstall GlobalProtect’ option and complete the process.
Restart the computer.
Install the VPN again using the file GlobalProtect(old).pkg.

TIP: Do not update the VPN after installation, as this could prevent it from working.

How to install VPN on a device with an ARM CPU?

Atualizado/Updated: 2025-05-27

PT

Target Audience: Iscte-IUL Community

Answer/Solution: If you are going to install the GlobalProtect VPN on a device with an ARM processor (e.g. Snapdragon), you will need to use the version compatible with this system.

- For this purpose, download and install the following file: GlobalProtectARM64-6.3.3.1-634.msi