Informática Iscte
Target Audience: Iscte-IUL Community.
Answer/Solution: To confirm the installed version of IBM SPSS Statistics, follow the steps below:
Target Audience: Iscte Community
Signs of Suspicious Behavior
Common indicators that your device may be experiencing a security issue include:
Answer/Solution:
📡 Disconnect the Device from the Internet (If Necessary) → This helps reduce the risk of data transmission or remote control by malicious actors
🛑 Avoid Continuing to Use the Device → This helps prevent a potential compromise from worsening
⚠️ Check Security Alerts → Security notifications may provide useful information about the cause of the problem
📸 Record Relevant Information → This information can assist technical teams with diagnosis and investigation
📣 Contact Technical Support → Prompt reporting enables timely technical intervention and helps protect both the device and the wider community
Further Information:
Even if the issue is ultimately not confirmed as a security incident, it should still be reported. Early reporting helps prevent future problems and contributes to the overall security of institutional systems.
See also:
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Target Audience: Iscte Community
Answer/Solution:
🔐 1. Change Your Password Immediately → This is essential to prevent unauthorized access using compromised credentials
🔄 2. Sign Out of Active Sessions → This helps ensure that any unauthorized access already established is terminated
🔐 3. Strengthen Account Security → Additional security measures can help prevent further unauthorized access
🔍 4. Review Account Activity → This can help determine whether the account has already been misused
📸 5. Collect Evidence → This information may assist with incident investigation and prevention
📣 6. Contact Technical Support → Technical support may be able to apply additional protective measures and monitor for suspicious activity
Further Information:
Even after changing your password, you should continue monitoring the affected account for a period of time. Unauthorized access attempts or other consequences of the incident may occur after the initial compromise.
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Target Audience: Iscte Community
Answer/Solution:
🛑 1. Stop Interacting with the Page → The less interaction that occurs, the lower the risk of compromise.
🚫 2. Do Not Enter Any Information → The primary goal of phishing attacks is to obtain user information
🔐 3. Secure Your Account (If Necessary) → This should be a priority to prevent unauthorized access
If credentials were entered:
💻 4. Check for Impact on Your Device → Unexpected behavior may indicate an attempt to install malware
📸 5. Collect Evidence → This information can assist with analysis and help prevent similar incidents
📣 6. Contact Technical Support → Prompt reporting helps reduce the impact and protect other users
Futher Information:
Even if no information was entered, the incident should still be reported, as it can help prevent similar attacks within the community.
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Target Audience: Iscte Community
Answer / Solution:
Follow the instructions provided on the User Account page, according to your user type (provisional or permanent account).
Further Information:
Activating your Iscte account is the first step to access Iscte’s digital services. The process is straightforward but includes important security and recovery configurations.
During activation, you will set up the key components required for secure access:
🔑 Password Setup
📱Multi-Factor Authentication (MFA) (MFA)
📧 Recovery Email
After Activation
It is recommended to:
Proper account activation ensures secure, uninterrupted, and reliable access to all Iscte services.
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Target Audience: Iscte Community
Answer / Solution:
The username (username) and the institutional email addressre two distinct elements of your Iscte account. Although they may look similar, they serve different and complementary purposes.
Understanding this difference is essential to:
Further Information:
Iscte systems separate these two concepts because each one serves a specific purpose:
Common Mistakes:
Best Practices:
If you encounter a login error, ask yourself:
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Target Audience: Iscte Community
Answer / Solution:
The institutional email address is automatically assigned to each user after activating their Iscte account. This address is unique and identifies the user in official communications.
The format depends on the type of user:
Further Information:
The institutional email is the main official communication channel at Iscte. Through it, users receive:
Regularly checking your Iscte email is essential to ensure you do not miss any important information. Although they may look similar, the username and institutional email are not exactly the same.
Common Email Access Issues:
Best Practices
See also:
Target Audience: Iscte Community
Answer / Solution:
The username is the unique identifier assigned to each user within Iscte systems.
@iscte-iul.pt.Further Information:
xxnes)See also:
Público Alvo: Comunidade Iscte
Resposta/Solução:
O nome de utilizador é o identificador único atribuído a cada utilizador nos sistemas do Iscte.
Informação Adicional:
Uma das causas mais comuns de falhas de acesso:
É introduzir apenas parte do nome de utilizador (ex.: xxnes).
Usar um formato incorreto ou incompleto
Confundir o nome de utilizador com o endereço de email
👉 Estes erros impedem o sistema de reconhecer o utilizador, resultando em falhas de login.
Consulte também:
Target Audience: Iscte Community
Answer / Solution:
An Iscte user account represents the official digital identity of each member of the academic community. Through this account, users can securely identify and authenticate themselves across institutional systems.
With this single account, users can centrally access a wide range of services, including:
In practical terms, the account acts as the gateway to the entire Iscte digital ecosystem, providing secure and unified access to all essential services.
Further Information:
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Target Audience: Iscte Employees.
Answer/Solution:
Call captures codes codes allow you to answer calls directed to other extensions within your team or unit, improving call handling efficiency.
Further Information:
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Target Audience: Iscte Employees.
Answer/Solution:
Yes. As long as you have:
you can make and receive calls from anywhere.
Further Information:
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Público Alvo: Trabalhadores do Iscte
Resposta/Solução:
Sim, desde que tenha Internet e um dispositivo configurado.
Informação Adicional:
Consulte também:
Target Audience: Iscte Employees.
Answer/Solution:
Your VoIP credentials are individual and available in Fénix:
Further Information:
VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.
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Target Audience: Iscte Employees
Answer/Solution:
Make a call
Answer a call
End a call
Put a call on hold
Transfer a call
Forward calls
(Tip: Some institutional call forwarding requests must be made via the iAjuda portal)
Access voicemail
Adjust volume
View call history
Further Information:
See also:
Target Audience: Iscte Employees.
Answer/Solution:
You can access the VoIP service using:
IP phones provide a traditional phone experience enhanced with digital VoIP features.
Further Information:
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Target Audience: Iscte Employees.
Answer/Solution:
VoIP provides several benefits compared to traditional telephony:
Further Information:
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Target Audience: Iscte Employees.
Answer/Solution:
The VoIP service is available exclusively to Iscte employees and is used as the institution’s official internal communication system. Extensions, access rights, and devices are managed by the IT department.
Further Information:
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Target Audience: Iscte Community
Answer/Solution:
⚠️ If you are unable to export your data, please contact IT Support.
Further Information:
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Target Audience: Iscte Employees
Probable Cause:
If a job is stuck in the print queue, it means it was not sent or processed correctly by the printer.
Answer/Solution:
If a job is stuck in the print queue, it means it wasn’t sent or processed correctly by the printer. Follow the steps below to solve the issue.
If the issue persists:
If you are unable to resolve the issue, please contact IT Support and provide the following information:
Further Information:
See also:
Target Audience: Iscte Employees
Probable Cause:
If you are unable to print, the problem is usually related to the connection, printer selection, or local settings.
Answer/Solution:
If you are unable to print, the problem is usually related to your network connection, printer selection, or local settings. Follow the steps below in order.
If the Problem Persists:
If you are unable to resolve the issue, please contact IT Support, providing the following information:
Further Information:
See also:
Target Audience: Iscte Employees
Probable Cause:
This issue is most commonly caused by incorrect print settings selected on the computer before sending the job to the printer.
Answer/Solution:
Before printing, carefully verify:
Incorrect settings are one of the most common causes of cropped documents, unexpected colors, or output that does not match the original file.
If the Problem Persists:
If you are unable to fix the problem please contact IT Support and provide the following information:
Further Information:
See also: