FAQ – Iscte-Informática

Can’t share OneDrive files

PT

Scope: Iscte-IUL Community

If you can’t share files from OneDrive, it could be because:

- You’ve reached your sharing limits;
- You need to validate your account;
- The item is in your Personal Vault;
- OneDrive is not running;
- Your organisation has disabled or restricted the programme.

Shall I save files in OneDrive or SharePoint?

PT

Scope: Iscte-IUL Community

Action:

- If you’re working on a file in isolation, save it to OneDrive. Your OneDrive files are private unless you share them with others, which is particularly useful if you haven’t created a team yet.
- If you’re already working in a team – in Microsoft Teams, SharePoint, or Outlook – you should save your files where your team works, because OneDrive for work or school also connects you to all your shared libraries.

How can I validate my Office365 account?

PT

Scope: Iscte-IUL Community

If you’re having problems sending share emails, it may be due to validation problems with your Microsoft Account.

Action:

Go to https://account.live.com/reputationcheck to validate your Microsoft account.
Make sure your Microsoft Account Profile is up to date and complete.
Make sure you accept the “Terms of Use“, if requested.

How do I share Onedrive files from my Personal Vault?

PT

Scope: Iscte-IUL community

Action:

- As the items in your Personal Vault are private, they cannot be shared.
- If you want to share an item stored in your Personal Vault, you’ll have to transfer it to a folder outside your Personal Vault and share it from there.

I can’t log in to the Colibri service

PT

Scope: Iscte-IUL Community

If you are having problems logging in to the Colibri service, proceed as follows:

In your web browser, open a private browsing window.

To open a private browsing window in Google Chrome or Microsoft Edge, you can use the keyboard shortcut “Ctrl+Shit+N”, or click on the icon with three dots, and click on “New private browsing window”.
Go to colibri.fccn.pt and click on the “Sign in” button.
You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

If you manage to access the Colibri service successfully, follow these steps:

Close the private browsing window.
Go to Internet browser options and clear the browser cache.
Close the web browser and open it again;
Access and log in to the Colibri service.

Read the following help articles to find out how to clear the cache:

An error occurred while trying to log in with SSO

PT

Scope: Iscte-IUL Community

When this error message appears, it means that you have previously entered your institutional e-mail address on the ZOOM website.

Action: You will need to delete this account by following these steps:

Log in to the Zoom web portal with your institutional e-mail address (SSO).
In the navigation menu, click on “Account management” and then on “Account profile”.
Click on “Close my account”.
Click “Yes” to confirm that you want to close your Zoom account. This will delete your Zoom account permanently.
You will be redirected to the Zoom homepage and a message will appear informing you that your account has been successfully closed.

Note: After this step the user can now access the colibri service: colibri.fccn.pt and perform federated authentication on the service.

Confirm your e-mail address

PT

Scope: Iscte-IUL Community

When you log in to the Colibri service, you get the message: “Confirm your e-mail address”.

Action: You should contact Iscte-IUL IT and ask for the necessary user attributes to be corrected in order to authenticate with the Colibri service.

You can check your user attributes on the RCTSaai service website in the My Profile section.

How do I share if Onedrive isn’t installed or running?

EN

Scope: Iscte-IUL Community

Action: If the OneDrive desktop application is installed on your computer, you should see the “Share” option when you click on a file or folder in Explorer.

- If OneDrive is not running or the desktop application is not installed, you will not be able to share from File Explorer or the Finder.
- You can continue to share OneDrive files and folders from onedrive.com.
- If you don’t see the OneDrive icons in your taskbar or notification area, start OneDrive.

What is the difference between OneDrive and SharePoint?

PT

Scope: Iscte-IUl Community

The similarities between the programs

Sharepoint and OneDrive have similar cloud storage functions.
Both offer enterprise-level protection and comply with the main data protection legislation.

The main differences

Sharepoint is a system for collaborative storage, focused on the needs of teams. OneDrive is a personal storage system, i.e. not collaborative.
Sharepoint is a platform designed specifically to promote collaborative work in an online environment. It is a business environment in which employees share folders and files, including editing files simultaneously.
Sharepoint’s usability is much broader than that of OneDrive, as it can be adapted to function as an intranet. It can also be integrated with Teams.

What are the differences between a BASIC, PRO or WEBINAR account?

Atualizado/Updated: 2025-06-25

PT

Scope: Iscte-IUL Community

The Zoom account types used in Colibri videoconferencing are as follows:

Basic

- - Meetings lasting a maximum of 40 minutes.
  - Up to 100 participants per session.
  - Students and researchers only have BASIC accounts.

Pro/Licensed

- - Meetings with no maximum duration.
  - Up to 300 participants per session.
  - Possibility of recording in the cloud.
  - Polls.
  - Connection to videoconferencing terminals (H.323).
  - Breakout rooms.
  - Only available for “staff” or “faculty” (teachers) accounts.

Webinar

- - By request only.
  - Above 300 participants up to 1,000 per session.
  - Possibility of recording in the cloud.
  - Polls.
  - Q&As
  - Training room.
  - Only available for “staff” or “faculty” (teachers) accounts.

With this comparative table, you can analyze the differences between these three accounts.

Click here to find out what type of account you have.

Option locked by the administrator

PT

Scope: Iscte-IUL Community

Most of the options in the settings can be edited by the user: enable (blue mode) or disable (gray mode).

Options with the note: “Locked by administrator” are enabled by default. This means that this functionality will always be available.

What are Zoom APPS?

PT

Scope: Iscte-IUl Community

With the update to the new version of ZOOM, COLIBRI now allows third-party applications to be integrated into its videoconferences.

ZOOM APPS are third-party applications that appear within your meeting and allow you to increase your interactivity in meetings.

The aim is to make it easier for users to access productivity, well-being and entertainment software.

With ZOOM APPS, you’ll have a space on your screen available to work collaboratively while you meet.

Here are some applications already tested by the FCCN team and ready to install on your ZOOM client.

What do the colors mean when I swipe my Iscte card in an RFID card reader?

PT

Scope: Iscte-IUl Community

Student attendance readers – These readers are located in classrooms, auditoriums and laboratories and are used to record students’ attendance at lessons.

- Green – Attendance is recorded.
- Red – Attendance is not recorded. The student must check that the card is associated and active.

Room access readers – These readers are located outside classrooms, auditoriums and laboratories and are used to open doors.

- Green/Yellow – Authorized access. The door should open.
- Red – Unauthorized access. The user must check that the card is associated and active.

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

EN

Scope: Iscte-IUL External Teachers

Action: Go to the IT Service Desk to request a service card (not personalized).

I don’t have an Iscte student card. What should I do?

PT

Scope: Iscte-IUl Students

Students must apply for an Iscte student card at a CGD branch.

I don’t have/lost an Iscte card. How can I get a new card?

PT

Scope: Iscte-IUL Community

You should go to a CGD branch and apply for a new Iscte card.

I’ve been given a service card. How long is the card valid for?

PT

Scope: Iscte-IUL Emplyoees.

The card is temporary. You should go to a CGD branch to regularize the situation.

Which doors can I open with the Iscte card?

PT

Scope: Iscte-IUl Community.

Profile	Classrooms Auditoriums IT Labs	Meeting Rooms	Meal Rooms
Student	Yes*	Yes*	No
Teachers or Researchess	Yes	Yes*	Yes
Technicians	Yes*	Yes*	Yes

* Only when you book a room.

Do I have to swipe my card in the RFID student attendance reader in class?

PT

Scope: Iscte-IUL Students.

- Yes, so that your class attendance can be counted.
- For class attendance to be counted correctly, the card must be swiped at the reader within the following period: 10 minutes before the start of the lesson until 10 minutes before the end of the lesson.

In other words:

- - In a class from 8:00 to 9:30, the card must be swiped at the reader from 7:50 to 9:19;
  - In a class from 9:30 to 11:00, the card must be swiped at the reader from 9:20 to 10:49.
  - If the RFID reader’s LED turns green or yellow, the presence has been correctly recorded.
  - If the LED turns red, the presence has not been correctly recorded.

Additional information: the RFID reader is located inside the classroom.

e-mail

PT

Scope: Iscte-IUL Community

Iscte’s email service is supported by the Office 365 platform and is available to the entire academic community.

- Email access: You can access your institutional email via Outlook Web. Use your Iscte credentials (e.g. xxnes@iscte-iul.pt) to log in.
- Initial Configuration: The first time you log in, you will need to set the time zone (UTC) Dublin, Edinburgh, Lisbon, London and the language (Portuguese from Portugal).
- Email clients: The service is compatible with various email clients, including Outlook for Windows, MacOS and mobile devices.

Go to your ISCTE-IUL email account page at https://mail.iscte-iul.pt.

Find Outlook support for: