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FAQ

I can’t connect to the VPN because I can’t use the MFA app. What should I do?

How do I resolve the ‘Connection failed’ error?

How do I install a VPN on a Mac with an old version of macOS?

How to install VPN on a device with an ARM CPU?

How do I recover my Fenix+ password?

I have two classes in a row in the same classroom. How many times should I swipe my card in the RFID attendance reader?

Do I have to swipe my Iscte card at the beginning and end of the lesson?

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

How can I use ZOOM APPS?

Whats the type of my Zoom account?

How can I hold a safe meeting?

How do I log in to the Colibri service?

How can I change the language in the Zoom client on Windows?

How can I change the language in the Zoom client on iOS?

How can I change the language in the Zoom client on Android?

I am a student and I can’t get a PRO account

How can I accept the execution of a service request?

How can I access the contents of b-on?