VoIP
Can I use VoIP outside campus?
Target Audience: Iscte Employees.
Answer/Solution:
Yes. As long as you have:
- Internet access
- A configured device or application
you can make and receive calls from anywhere.
Further Information:
See also:
- VoIP (overview)
- Troubleshooting Guide
Público Alvo: Trabalhadores do Iscte
Resposta/Solução:
Sim, desde que tenha Internet e um dispositivo configurado.
Informação Adicional:
Consulte também:
Where can I find my VoIP credentials?
Target Audience: Iscte Employees.
Answer/Solution:
Your VoIP credentials are individual and available in Fénix:
- Personal area
- Contacts section
- VoIP information linked to your extension
Further Information:
VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.
See also:
- VoIP (overview)
- Troubleshooting Guide
How do I use a Cisco IP phone?
Target Audience: Iscte Employees
Answer/Solution:
Make a call
- Lift the handset or press the Speaker button
- Dial the number or extension
- Press Call (if required)
Answer a call
- Lift the handset
- Or press the Answer softkey or the blinking line button
End a call
- Hang up the handset
- Or press End Call
Put a call on hold
- Press Hold during the call
- Press Resume to return to tha call
Transfer a call
- Press Transfer during the call
- Dial the destination number
- Press Transfer again to complete
Forward calls
- Press Forward All (or similar option on screen)
- Enter the destination number
- To cancel, press the same option again
(Tip: Some institutional call forwarding requests must be made via the iAjuda portal)
Access voicemail
- Access voicemailMessagesbutton
- Follow the on-screen or audio instructions
Adjust volume
- Use the volume buttons on the side of the phone
View call history
- Press Applications or Recents
- Browse incoming, outgoing, and missed calls
Further Information:
See also:
- VoIP (overview)
- Troubleshooting Guide
What devices can I use with VoIP?
Target Audience: Iscte Employees.
Answer/Solution:
You can access the VoIP service using:
- Computers, via softphone applications
- Smartphones and tablets, using compatible apps
- Cisco IP phones, installed at your workstation
IP phones provide a traditional phone experience enhanced with digital VoIP features.
Further Information:
See also:
- VoIP (overview)
- Troubleshooting Guide
What are the advantages of VoIP?
Target Audience: Iscte Employees.
Answer/Solution:
VoIP provides several benefits compared to traditional telephony:
- Lower costs, as it uses existing network infrastructure
- Greater flexibility, across multiple devices
- Mobility, allowing use on or off campus
- High audio quality, depending on network conditions
- Advanced features, such as:
- Voicemail
- Call forwarding
- Video calls
- Integration with digital tools
Further Information:
See also:
- VoIP (overview)
- Troubleshooting Guide
Who can use the VoIP service at Iscte?
Target Audience: Iscte Employees.
Answer/Solution:
The VoIP service is available exclusively to Iscte employees and is used as the institution’s official internal communication system. Extensions, access rights, and devices are managed by the IT department.
Further Information:
See also:
- VoIP (overview)
- Troubleshooting Guide
What is Voice over IP?
Atualizado/Updated: 2026-05-25
Target Audience: Iscte Employees.
Answer/Solution:
VoIP (Voice over Internet Protocol) is a technology that allows users to make voice calls over the Internet instead of using traditional telephone lines. Voice is converted into digital data, transmitted over the network, and converted back into sound at the destination.
Further Information:
VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.
See also:
- VoIP (overview)
- Troubleshooting Guide