How do I use a Cisco IP phone?

Target Audience: Iscte Employees

Answer/Solution:

Make a call

1. Lift the handset or press the Speaker button
2. Dial the number or extension
3. Press Call (if required)

Answer a call

1. Lift the handset
2. Or press the Answer softkey or the blinking line button

End a call

1. Hang up the handset
2. Or press End Call

Put a call on hold

1. Press Hold during the call
2. Press Resume to return to tha call

Transfer a call

1. Press Transfer during the call
2. Dial the destination number
3. Press Transfer again to complete

Forward calls

1. Press Forward All (or similar option on screen)
2. Enter the destination number
3. To cancel, press the same option again

(Tip: Some institutional call forwarding requests must be made via the iAjuda portal)

Access voicemail

1. Access voicemailMessagesbutton
2. Follow the on-screen or audio instructions

Adjust volume

1. Use the volume buttons on the side of the phone

View call history

1. Press Applications or Recents
2. Browse incoming, outgoing, and missed calls

Further Information:

See also:

• • VoIP (overview)
  • Troubleshooting Guide