I can’t connect to the VPN because the MFA authentication doesn’t appear

Target Audience: Iscte Community

Description: After entering the credentials, the authentication process does not progress or an MFA request does not appear.

Probable Cause:

• • MFA is not configured
  • Mobile phone has no connectivity
  • MFA method is not available

Answer/Solution:

• • Confirm that MFA is correctly configured on the Iscte account.
  • Check internet connection on the MFA device.
  • If it is not possible to use the MFA app, contact Iscte IT.

Further Information:

• • Click here