How do I resolve the ‘Connection failed’ error?
Target Audience: Iscte Community
Answer/Solution: If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:
You should do the following:
- For Windows computers, you’ll need to make sure you’ve installed the correct version of the 32/64-bit VPN.
- Check that you don’t have the IP and DNS configured manually (e.g. 8.8.8.8 or 8.8.4.4).
- If you have antivirus software, we recommend disabling pop-up blocking in your browser. Or choose another browser as your default.
- Alternatively, uninstall the VPN (GlobalProtect):
– Windows – Through the Control Panel > Select Programs > Programs and Features and, after uninstalling, restart the computer. Then install and configure the VPN again.
– MacOS – Run globalprotect Setup > continue/next> select ‘Uninstall GlobalProtect.’ After uninstalling, restart the computer. Then install and configure globalprotect (VPN) again.
- Check your device’s processor. If you have an ARM processor, you should remove the installed version, restart the computer and install the version from this link.
Further Information:
- Click here