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I can’t connect to the VPN because I can’t use the MFA app. What should I do?

Atualizado/Updated: 2026-05-13

PT

Target Audience: Iscte Community

Answer/Solution: 

If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

    • You have changed your phone or personal device.
    • The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.
    • If the problem persists, please contact IT Support.

Further Information: