okta – Iscte-Informática

I can’t connect to the VPN because the MFA authentication doesn’t appear

Atualizado/Updated: 2026-05-13

Target Audience: Iscte Community

Description: After entering the credentials, the authentication process does not progress or an MFA request does not appear.

Probable Cause:

- MFA is not configured
- Mobile phone has no connectivity
- MFA method is not available

Answer/Solution:

- Confirm that MFA is correctly configured on the Iscte account.
- Check internet connection on the MFA device.
- If it is not possible to use the MFA app, contact Iscte IT.

Further Information:

- Click here

What is Multifactor Authentication?

Atualizado/Updated: 2026-05-13

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Multifactor authentication (MFA) is a method used to strengthen identity validation mechanisms, ensuring that the process of accessing protected systems and resources requires at least two additional authentication factors.

At Iscte, the username and password pair constitutes the first authentication factor.

To ensure an additional level of security when accessing institutional systems, we recommend using the Okta Verify application as a second authentication factor (MFA).

Additional Information:

- Learn more

I can’t connect to the VPN because I can’t use the MFA app. What should I do?

Atualizado/Updated: 2026-05-13

PT

Target Audience: Iscte Community

Answer/Solution:

If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.
- If the problem persists, please contact IT Support.

Further Information:

- Click here