How do I forget or remove the eduroam network on iOS (iPhone/iPad)?

Target Audience: Iscte Community

Answer/Solution:

Quick option (recommended)

1. Open Settings.
2. Select Wi-Fi.
3. Tap the icon next to the eduroam network.
4. Select Forget This Network and confirm.

Alternative option (configuration profile)

If eduroam was configured via a profile:

1. Go to Settings → General → VPN & Device Management.
2. Select the eduroam profile.
3. Tap Remove Profile.

⚠️ After removing the network, it is recommended that you reconfigure eduroam using eduroam CAT. Forgetting the eduroam network is especially recommended when:

• • The Iscte institutional password has been changed;
  • The operating system has been updated;
  • There are repeated authentication requests or connection failures.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

• • Description of the problem (e.g., forgotten password, locked account, error message)
  • Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also: