FAQ
Do students receive email notification of announcements?
Atualizado/Updated: 2025-05-28
Target Audience: Iscte-IUL Teachers
Answer/Solution: Yes. Notifications of “Announcements and Forums” are also sent by email as well as appearing in the “Notifications” menu on the platform itself.
Can feedback in working groups be given individually to each student?
Atualizado/Updated: 2025-05-28
Target Audience: Iscte-IUL Teachers
Answer/Solution: Yes. In the correction of the work, in the feedback, you can activate or not the option Apply grades and feedback to entire group.
Is it possible to hide the contents from students while editing the Course Unit?
Atualizado/Updated: 2025-05-28
Target Audience: Iscte-IUL Teachers
Answer/Solution: Yes. In “Edit mode“, on the right side of the content (topic, tab, activity, etc), edit by selecting the “Hide” option.
How can I export the grades to a CSV file?
Atualizado/Updated: 2025-05-28
Target Audience: Iscte-IUL Teachers
Answer/Solution:
- Within the Course Unit, in the top menu click “Grades“;
- Select “Export“;
- Choose the format “Plain text file“; and
- Click “Download“.
Is it possible to view our Course Unit in Student mode?
Atualizado/Updated: 2025-05-28
Target Audience: Iscte-IUL Teachers
Answer/Solution: Yes. In the top right corner of the “Course” page, under your name, choose the option “Switch role to…” and select “Student“. At the end, go back to the same menu and select “Resume to my normal role“.
How can I recover the password on Okta?
Atualizado/Updated: 2025-05-23
Target Audience: Iscte-IUL Community
Answer/Solution:
If you are already a member of the Iscte community (worker or student), perform the following steps:
- Go to https://login.iscte-iul.pt/
- Enter your Iscte username (e.g. xxnes@iscte-iul.pt) and click “Next“.
- Click on “Forgot password?“.
- Select the “Email” option to receive a password recovery e-mail to your personal e-mail address.
- Click on the ‘Send me an email’ button.
- Access your personal email account (which you have added to Okta).
- You will receive an automatic e-mail to your personal e-mail address from <noreply.login@iscte-iul.pt>, where you should click on the “Reset password” button.
Please note: The password reset link is only valid for 5 minutes.
- A new login.iscte-iul.pt window will open in the default browser. Immediately change your password and then click on the “Reset password” button.
Iscte IT Helpdesk
Atualizado/Updated: 2025-01-29
PT
SIIC provide various channels of support to Iscte users.
Whatsapp: Our online support team is here to assist you on weekdays, from 9am to 5pm. You can reach us via Whatsapp by:
-
-
- Clicking the WhatsApp icon located in the bottom-right corner of any page on this website
- Using this link
- Directly messaging us at +351 917 308 650
-
iAjuda: accessible at https://iajuda.iscte-iul.pt/. Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and corresponding password).
Phone: Phone support service works on weekdays.
User Support
-
-
-
-
Direct Number: (+351) 210 464 010
-
Extension: 291 000
-
Opening Hours: 09:00-17:00
-
-
-
Classrooms Support
-
-
-
-
Mobile phone: (+351) 911 749 573
-
Opening Hours: 08:00-19:00
-
-
-