FAQ – Page 5 – Iscte-Informática

How can I change the language in the Zoom client on Android?

Atualizado/Updated: 2025-01-17

Target Audience: Iscte-IUL Community

Answer/Solution:

Open the “Settings” on your Android device.
Tap on “Input language”.
Tap on the new language.
Zoom is automatically restarted with the new language.

Further Information: On Android, the language of Zoom is determined by the default language of the operating system.

I am a student and I can’t get a PRO account

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Students

Answer/Solution:

- Students can only take advantage of BASIC licensing, given the high number of daily uses of the service.
- They can meet with up to 100 participants for 40 minutes. At the end of that session, they must log out and log back in using the same link/ID.

How can I access the b-on search service?

Atualizado/Updated: 2025-05-23

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Target Audience: Iscte-IUL Community

Answer/Solution: Access to the b-on search service is via the website or the search portal.

Further Information: Click here

How can I accept the execution of a service request?

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Community

Answer/Solution:

Go to iAjuda.
Click on “Validations”.
Select the “Service Request”.
Click on “Accept”.
Rate the execution of the service request from 1 (insufficient) to 5 (excellent), both in terms of “Speed of intervention” and “Quality of intervention”. If you think it’s relevant, add a comment.
Click on “Ok”.

How can I access the contents of b-on?

Atualizado/Updated: 2025-05-23

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Target Audience: Iscte-IUL Community

Answer/Solution:

- Content can be accessed from any computer connected to the Internet and whose IP address belongs to the b-on network.
- This access can be made from the b-on search service, the publishers’ websites or through any search engine.

Further Information: Here‘s how to access b-on from home.

How do I add captions to a meeting?

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Community

Answer/Solution: As the owner of the session, you can add captions to your meeting via a free online platform.

Further Information: Find out how with the tutorial – Real-time captions.

How do I follow up a request to solve an incident?

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Community

Answer/Solution:

Go to iAjuda.
Click on “My Tickets”.
Select the “Incident”.

Apply one of the 5 filters provided by iAjuda to make it easier to identify the ticket: “In Resolution”, “Closed”, “Pending”, “Registered” and “Solved”.
For each “Incident” you can perform 3 types of actions: “Details”, “Update” and “Attachments”.

How to track the execution of a service request?

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Community

Answer/Solution:

Go to iAjuda.
Click on “My Tickets”.
Choose “Service Request”.

Apply one of the 5 filters provided by iAjuda to make it easier to identify the ticket: “In Resolution”, “Closed”, “Pending”, “Registered” and “Solved”.
For each “Service request” you can perform 3 types of actions: “Details”, “Update” and “Attachments”.

Service Catalog

Atualizado/Updated: 2025-01-17

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Scope: Iscte community

Action: Iscte’s IT Services Catalog is available on the “SIIC Services Portal”: https://iajuda.iscte-iul.pt/

Additional information: It is a tree structure (category/sub-category/…), the first branches of which are:

- Applications – Used to request access, configurations or clarification requests regarding the various platforms and applications used at Iscte (Blackboard, Easyvista, Fénix, Document Management, MyIscte, Onedrive, SAP, Sharepoint, Singap, Teams, Unicard, Zoom, among others.
- Data Center – Used to request services related to Iscte’s Data Center, including access to and configuration of servers, DMZ, sites and backups.
- Cybersecurity – This is for requesting security audits and clarifying cybersecurity issues.
- Accounts and Email – Used to request access to and configuration of Iscte accounts, including email and activation of the Iscte card.
- Equipment – Used to request services relating to Iscte equipment (hardware), including provisioning, installation, support and loan.
- Training – Used to request training courses.
- Printing and Scanning – Used to request services related to the printing and scanning system, including equipment provisioning, installation and support in configuring this service on the user’s devices.
- Maintenance of spaces – Used both to request services related to common spaces (auditoriums, laboratories and classrooms, data room, focus group, large auditorium) and to support the use of FCCN’s federated services such as Zoom, Educast, Videocast, among others.
- Networks, Internet and Communications – For requesting services related to the cable or wireless network, including VPN and VoIP communication.
- Software, Licenses and Contracts – Used to request services related to software management, licenses and contracts.

Incident Catalog

Atualizado/Updated: 2025-01-17

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Scope: Iscte community

Action: Iscte’s IT Incident Catalog is available on the “SIIC Services Portal”: https://iajuda.iscte-iul.pt/

Additional information: An incident refers to a disturbance or degradation in the performance of a service, equipment, application or system.

The Incident Catalog is a tree structure (category/sub-category/…), the first branches of which are:”

- Applications – Used to record incidents related to applications or software, including faults, errors, unavailability or performance degradation.
- Data Center – Used to record incidents related to services provided by Iscte’s Data Center, including failures, errors, unavailability or performance degradation in both equipment and services.
- Cybersecurity – Used to record security incidents (malicious code, abusive content, fraud, intrusion attempts, breach of privacy, among other threats).
- Email Accounts – Used to record faults, errors, unavailability or performance degradation in the email account.
- Equipment – Used to record equipment failures, errors, unavailability or performance degradation, breakdown or theft.
- Printing and Scanning – Used to record faults, errors, performance degradation, breakdowns or other difficulties in accessing the printing and scanning service.
- Networks, Internet and Communications – Used to record faults, errors, unavailability, performance degradation, malfunctions or any other difficulties in accessing wired or wireless networks (Wi-Fi), including VPN and VoIP communications.

Which School does my course belong to?

Atualizado/Updated: 2025-01-17

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Scope: New ISCTE student.

Action: You can consult this information on ISCTE-IUL’s institutional portal: http://www.iscte-iul.pt.

How do I log in to the Zoom application?

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Employees

Answer/Solution:

Open the Zoom application.
Choose the “Sign in” option.
Choose the “SSO” option.
In the “Domain” field, type “videoconf-colibri” (on linux you should also add .zoom.us).
Click on “Continue”.
You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

My Zoom account is Basic, how can I get a Pro account?

Atualizado/Updated: 2025-01-17

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Target Audience: Iscte-IUL Employees

Answer/Solution: To ensure that your Zoom account is Pro you must authenticate with SSO, as described here.

CGD gave me a service card (not personalized) and it doesn’t work. How can I solve the problem?

Atualizado/Updated: 2025-05-29

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Target Audience: Iscte-IUL Community

Answer/Solution:

- You should contact IT Helpdesk via the usual channels to request that the service card be associated with your user.

Additional Information: The door opening readers (placed outside the rooms) turn red, as do the attendance readers (placed inside the rooms).

Is IBM SPSS Amos available for the macOS operating system?

Atualizado/Updated: 2025-01-28

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Target Audience: All the world

Answer/Solution: No.

How do I schedule a meeting on the Colibri website?

Atualizado/Updated: 2025-01-14

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Target Audience: Iscte-IUL Community

Answer/Solution:

Sign in to the Colibri (https://videoconf-colibri.zoom.us) using your RCTSaai federation credentials (xxnes@iscte-iul.pt).
Click “Meetings” and click “Schedule a Meeting“.
Select the meeting options. Note that some of these options might not be available if they were disabled and locked to the off position at the account or group level.
Click “Save” to finish.

Additional information:

- Zoom offers multiple methods to schedule a meeting.
- A host has control over the options for their scheduled meetings, except for settings that an administrator has locked for all users in the account or for all members of a specific group.
- Schedule from the Zoom desktop client or mobile app.
- Schedule from the Zoom web portal.
- Schedule for someone else.
- Find out more details here.

How do I schedule a meeting using Zoom App?

Atualizado/Updated: 2025-01-14

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Target Audience: Iscte-IUL Community

Answer/Solution:

Log in to the Zoom Desktop Client, using your RCTSaai federation credentials (xxnes@iscte-iul.pt).Check out how to do this here.
Click on the “Schedule” icon.
Choose the meeting settings. Note that some of these options may not be available if they have been disabled at the account or group level.
Click on “Save” to finish.

Further Information: Click here

I can’t add alternative Hosts (Co-hosts)

Atualizado/Updated: 2025-01-29

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Target Audience: Iscte-IUL Community

Answer/Solution:

- In the Colibri service it is only possible to add alternative hosts (Co-hosts) other Colibri users belonging to the RCTSaai network, who have been assigned a PRO account at the time of the invitation.
- To ensure success at the time of the invitation, you should ask the user to log in to the Colibri service so that they can become a PRO user at that time.
- During a meeting, the host can set any participant as an alternative host (Co-host).

Further Information: Here’s how to log in to the Colibri service and become a PRO user.

How can I keep a meeting safe?

Atualizado/Updated: 2025-01-29

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Scope: Iscte Community

During a Zoom meeting, the host and co-host have access to the Host Tools.

This menu centralizes the security control of the meeting, allowing the host or co-host to manage participants, video, audio, chat and other important options.

Most of the settings can be predefined when the meeting is scheduled.

This menu provides a clear overview of the security features in place, where the host can:

- - Lock meeting: locks the meeting, preventing new participants from joining the meeting.
  - Enable waiting room: activates the waiting room for new participants or to move current participants to the waiting room.
  - Hide profile pictures: hides all profile pictures, including that of the host. Instead, the names will be displayed.
  - You can set the following participant permissions independently: Share screen; Chat; Rename self; Activate own audio; Start video; Annotation on shared content; Share whiteboards; Share annotations; Record on computer; Request to record on computer; Request host to start cloud recording; Collaborate with Zoom Apps; Set meeting timers.
  - Remove participant: allows you to remove a participant from the meeting. The participant cannot rejoin unless you allow removed participants to rejoin in the Meeting settings.
  - Suspend participant activities: disable video, audio, Zoom Apps and the ability to share the screen for all participants. It also locks the meeting to prevent participants from joining. This option will be applied to all participants.

See the following Zoom help article for more information.

How long is my recording available in the cloud?

Atualizado/Updated: 2025-01-29

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Target Audience: Iscte-IUL Community

Answer/Solution:

- Through the Colibri service it is possible to record Zoom meetings in the Cloud.
- These recordings are available for consultation and download for up to 30 days after the recording date.
- The recordings can be consulted and managed on the Zoom recordings page.
- To avoid losing your recording, transfer it to Educast.