FAQ
Is eduroam safe?
Target Audience: Iscte Community
Answer/Solution:
Yes. eduroam is a secure Internet access service that uses robust authentication and encryption methods based on the WPA2/WPA3 Enterprise standards.
These mechanisms ensure that only users with valid credentials can access the network and that communications are protected against unauthorized access.
At Iscte, using eduroam is the recommended option for wireless network access, precisely because of the high levels of security it provides.
Further Information:
See also:
Do I need to reconfigure eduroam if I change my password?
Target Audience: Iscte Community
Answer/Solution:
Yes. Whenever you change the password for your Iscte institutional credentials, you must update the eduroam settings on all devices where the network is configured. Otherwise, authentication will fail and you will not be able to access eduroam.
⚠️ If you encounter any difficulties, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
How do I set up eduroam on my phone (Android / iOS)?
Target Audience: Iscte Community
Answer/Solution:
On newer devices, eduroam setup is automatic; simply enter your username and password:
- Go to Wi-Fi settings.
- Select the Eduroam network.
- Enter your Iscte account credentials (e.g., xxnes@iscte-iul.pt and your password).
⚠️ If this does not work, use the eduroam CAT tool, which ensures a correct, secure, and up-to-date configuration.
- Access eduroam CAT and select Iscte as your institution.
- Select your operating system (Windows, macOS, or Linux);
- Download and run the installer.
- Enter your Iscte credentials when prompted.
- Android: Eduroam CAT will prompt you to install the eduroam CAT or geteduroam app, which allows you to configure the connection simply and securely.
- iOS (iPhone/iPad): Eduroam CAT installs a configuration profile with the correct settings for accessing the eduroam network.
After installing the profile or app, simply enter your Iscte credentials to complete the setup.
If the Problem Persists:
If you are unable to fix the problem please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
How do I set up eduroam on my computer (Windows / macOS / Linux)?
Target Audience: Iscte Community
Answer/Solution:
On newer devices, eduroam setup is automatic; simply enter your username and password:
- Go to Wi-Fi settings.
- Select the Eduroam network.
- Enter your Iscte account credentials (e.g., xxnes@iscte-iul.pt and your password).
⚠️ If this does not work, use the eduroam CAT tool, which ensures a correct, secure, and up-to-date configuration.
- Access eduroam CAT and select Iscte as your institution.
- Select your operating system (Windows, macOS, or Linux);
- Download and run the installer.
- Enter your Iscte credentials when prompted.
The automatic configuration ensures that security parameters (certificates and authentication methods) are correctly set, avoiding common errors associated with manual configuration.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
How do I remove an old eduroam configuration?
Target Audience: Iscte Community
Answer/Solution:
To remove an old eduroam configuration, you should:
- Go to your operating system’s Wi-Fi settings;
- Select the eduroam network;
- Choose the option to forget or remove the network.
⚠️ After removal, we recommend reconfiguring eduroam.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
I’m connected to eduroam but I don’t have Internet access. What should I do?
Target Audience: Iscte Community
Answer/Solution:
If your device shows that it is connected to eduroam but you do not have Internet access, check the following:
- Whether your device has obtained a valid IP address
The absence of an IP address may indicate an authentication or configuration issue. - Whether a VPN is active
Some VPNs may interfere with access to the eduroam network, preventing you from connecting to the Internet.
- Whether your device has obtained a valid IP address
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
- Wireless Network (overview)
Why am I constantly being asked to enter my password?
Target Audience: Iscte Community
Probable Cause:
This behavior may indicate:
- Incorrect or expired institutional credentials;
A password that was recently changed but not updated on the device; - An incorrect eduroam profile configuration.
- Incorrect or expired institutional credentials;
Answer/Solution:
To resolve the issue, we recommend removing the existing configuration and reconfiguring eduroam, ensuring that the credentials are correct and up to date.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
What should you do if the connection fails after an operating system update?
Target Audience: Iscte Community
Probable Cause:
After updating your operating system (Windows, macOS, Android, or iOS), you may experience incompatibilities with your previous eduroam settings.
Answer/Solution:
In such cases, we recommend:
- Removing the eduroam network from your device’s Wi-Fi settings.
- Restart the device (optional, but recommended).
- Re-configuring eduroam.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
Why can’t I connect to eduroam?
Target Audience: Iscte Community
Probable Cause:
There are several common reasons why you might be unable to connect to eduroam, including:
- Incorrect or outdated password
If Iscte’s institutional password has been changed recently, you must update this information on all devices where eduroam is configured. - Incorrectly entered username
The username must always be entered in its full format (e.g., xxnes@iscte-iul.pt). Omitting the domain will prevent authentication. - Outdated or incorrect eduroam configuration
Outdated configurations, especially following security changes or operating system updates, can cause connection failures. - Incorrect device date and time
An incorrect date or time on the device may prevent the validation of the security certificates used by eduroam.
- Incorrect or outdated password
Answer/Solution:
- Remove the existing configuration.
- Reconfigure the connection to eduroam.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
What should you do if you forget your login credentials?
Target Audience: Iscte Community
Answer/Solution:
If you forget your username or institutional password, you must reset your credentials through Iscte’s IT services.
Until your credentials are restored, you will not be able to access eduroam or other Iscte digital services.
⚠️ After changing your password, we recommend updating your eduroam settings on all devices where it is configured.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also:
What credentials should I use to access eduroam?
Target Audience: Iscte Community
Answer/Solution:
To access eduroam, you must use your Iscte institutional credentials—that is, the username and password associated with your institutional account (e.g., xxnes@iscte-iul.pt).
- These credentials are the same ones you use to access Iscte’s digital services, such as institutional email, academic platforms, and other internal systems.
- The credentials allow for secure authentication both on the Iscte campus and at other institutions participating in eduroam, in Portugal or abroad.
⚠️ If your credentials are incorrect, expired, or inactive, you will not be able to access eduroam; you will need to update them or contact the IT Support.
Further Information:
See also:
Can I use eduroam outside of Iscte?
Target Audience: Iscte Community
Answer/Solution:
Yes. Iscte users can use eduroam at any participating institution, in Portugal and abroad, using their Iscte credentials. There is no need to create new accounts or request temporary access.
- Whenever you are at a university, institute, or research center participating in eduroam, your device can automatically connect to the network, provided it is correctly configured.
- This service facilitates academic mobility, allowing secure Internet access during classes, conferences, exchanges, research missions, or other academic activities.
Similarly, users from other participating institutions can also use eduroam when visiting Iscte campuses, using the credentials from their home institution.
Further Information:
See also:
In which countries and institutions is eduroam available?
Target Audience: Iscte Community
Answer/Solution:
Eduroam is available at thousands of higher education and research institutions in more than 100 countries across all continents. The network is used by universities, polytechnic institutes, research centers, libraries, and other organizations related to education and science.
Thanks to this global reach, members of the Iscte academic community can automatically connect to the Internet at participating institutions in Portugal and abroad, using their Iscte institutional credentials. Likewise, visitors from participating institutions can access the wireless network at Iscte through eduroam.
Further Information:
See also:
- Wireless Network (overview)
- You can view the updated list of countries and institutions participating in the eduroam network at: eduroam.org/where
What is eduroam?
Target Audience: Iscte Community
Answer/Solution:
Eduroam (education roaming) is an international wireless Internet access service created for the academic and scientific community. It allows students, teachers, researchers, and staff to connect securely and automatically to the wireless network of participating institutions, using only their original institutional credentials.
The main objective of eduroam is to facilitate academic mobility, allowing Internet access not only at the home institution but also at thousands of universities, research centers, and other entities in over a hundred countries. Authentication is done securely, ensuring the protection of communications, without the need to create temporary accounts or request local credentials.
At Iscte, eduroam is the recommended wireless network for Internet access, both for the internal community and for visitors from other participating institutions.
Further Information:
See also:
Who can use eduroam at Iscte?
Target Audience: Iscte Community
Answer/Solution:
All members of the Community, namely students, faculty, researchers, technicians, and other collaborators, provided they have active credentials.
Additionally, users from other institutions that are part of eduroam, national or international, can access this network using the credentials of their home institution.
Further Information:
See also:
How do I find the IP address of a Windows computer?
How to Access Filesender?
Público Alvo: Iscte Community
Answer/Solution:
- Open a browser (Chrome, Firefox, Edge, Safari, Opera…)
- Go to https://filesender.fccn.pp/.
- Click Login.
- Search and select Iscte.
- Log in with Iscte credential (e.g., xxnes@iscte-iul.pt and password).
- Click Login.
How to Send a File Using Filesender?
Target Audience: Comunidade Iscte-IUL
Answer/Solution:
- Open a browser (Chrome, Firefox, Edge, Safari, Opera…)
- Go to https://filesender.fccn.pp/.
- Click Login.
- Search and select Iscte.
- Log in with Iscte credential (e.g., xxnes@iscte-iul.pt and password).
- Click Login. The first time you use this feature, accept the terms of use.
- Drag and drop or select the file(s).
- Enter the recipient’s email address(es), the subject (optional), and a message (optional).
- Click Send.
I am not receiving the Qualtrics email. What should I check?
Target Audience: Iscte‑IUL community
Answer / Solution: If you are not receiving the Qualtrics email, please check the following:
- Spam / Junk Folder – The email may have been automatically filtered.
- Institutional email address – Make sure it is correct and active.
- Existing Qualtrics account – If you already have another Qualtrics account (e.g., the free version) using the same institutional email address, you may need to use different passwords.
If you still do not receive the email, please contact Qualtrics Support:
🔗 https://www.qualtrics.com/support/ → “Can’t log in or don’t have an account?”
All information about Qualtrics is available here.