FAQ – Page 3 – Iscte-Informática

Do I have to swipe my card in the RFID student attendance reader in class?

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Target Audience: Iscte-IUL Students.

Answer/Solution:

- Yes, so that your class attendance can be counted.
- For class attendance to be counted correctly, the card must be swiped at the reader within the following period: 10 minutes before the start of the lesson until 10 minutes before the end of the lesson.

In other words:

- In a class from 8:00 to 9:30, the card must be swiped at the reader from 7:50 to 9:19;
- In a class from 9:30 to 11:00, the card must be swiped at the reader from 9:20 to 10:49.
- If the RFID reader’s LED turns green or yellow, the presence has been correctly recorded.
- If the LED turns red, the presence has not been correctly recorded.

Further Information: the RFID reader is located inside the classroom.

e-mail

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Target Audience: Iscte-IUL Community

Answer/Solution: Iscte’s email service is supported by the Office 365 platform and is available to the entire academic community.

- Email access: You can access your institutional email via Outlook Web. Use your Iscte credentials (e.g. xxnes@iscte-iul.pt) to log in.
- Initial Configuration: The first time you log in, you will need to set the time zone (UTC) Dublin, Edinburgh, Lisbon, London and the language (Portuguese from Portugal).
- Email clients: The service is compatible with various email clients, including Outlook for Windows, MacOS and mobile devices.

Go to your ISCTE-IUL email account page at https://mail.iscte-iul.pt.

Further Information:

I’ve been given an Iscte card and it’s already registered in the system. How long does it take to become active?

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Target Audience: Iscte-IUL Community

Answer/Solution: As a rule, the Iscte card becomes active, i.e. can be used, after 5 minutes. If this doesn’t happen, there will be a new activation during the night.

What types of RFID readers are there at Iscte?

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Target Audience: Iscte-IUL Community

Answer/Solution: Iscte has 3 types of RFID readers:

- Door opening control system readers
  Used in all common areas – auditoriums, laboratories, classrooms, meeting rooms and dining rooms.
- Student attendance control system readers
  Applied in auditoriums, laboratories and classrooms
- Readers for the printing and scanning system
  Applied/embedded in the self-service printing and scanning system equipment.

Printing and Scanning

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Target Audience: Iscte-IUL Employees

Answer/Solution: The printing and scanning service is reserved for Iscte employess (teachers, researchers and technical staff).

The printer “Iscte on printers.iul.intra” is part of the standard installation of the computers assigned to teachers, researchers and technicians of Iscte and can also be installed on their personal computers.

- Where can I print, photocopy or scan documents? At all self-service points across campus.
- At each self-service point, there is a monochrome printer and a color multifunction printer. Both allow you to staple your work.
- Authentication on these devices is carried out using the Iscte identification card, which is personal and non-transferable.

Further Information: Click here

How can I find out which operating systems are compatible with the different versions of IBM SPSS Statistics and IBM SPSS Amos?

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Target Audience: Iscte-IUL Community

Answer/Solution: You can find the answer here.

How can I uninstall Microsoft or Office 365?

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Target Audience: All the world

Answer/Solution:

Open the “Control Panel“:
- - Press the Windows logo key, then type “control panel“.
  - Select “Control Panel” from the search results.
Navigate to Programs and Features:
- - Click on “Programs“, then “Programs and features“.
Select the Office Product:
- - Locate the Microsoft Office product you want to uninstall (e.g., “Microsoft 365”).
  - If you installed Office as part of a suite (like Office Home and Student), search for the suite name. For standalone apps, search by the app name.
Initiate the Uninstall:
- - Click the “Uninstall” button.
Follow the Prompts:
1. - Follow the on-screen instructions to complete the uninstall process.

Further Information: To uninstall Office on macOS, open Finder, go to ‘Applications’, select the Office programms and move them to the trash.

Networks and Connectivity

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Target Audience: Iscte-IUL Community

Answer/Solution: The network and connectivity service ensures access:

- Iscte‘s wired and wireless networks, which are part of the RCTS (Science, Technology and Society Network, managed by FCCN).
- To a secure connection between the personal computer (home network) and the Iscte network (VPN).
- To Voice over IP service (limited to Iscte employess).
- See here the RCTS Acceptable Use Policy

Further Information: Click here

I can’t set a password for my Iscte account

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Target Audience: Iscte-IUL Community

Answer/Solution: Given the degree of criticality required to obtain a quality password, all passwords defined for access to multiple Iscte services must meet certain requirements:

Contain at least 10 characters.
It must contain distinct characters from at least three of the following four categories:
- - Unaccented uppercase character (‘A’ to ‘Z’)
  - Unaccented lowercase character (‘a’ to ‘z’)
  - Digits (0 to 9)
  - Special or non-alphabetic characters (e.g. !, $, #)
Must not contain characters considered illegal:
- - ;
  - ,
  - ”
  - ‘
  - %
  - *
It must not be the same as your last 4 passwords.
Must not contain the username (aka login).
It must not contain the names you use, excluding particles with less than three characters.

What is Voice over IP?

Atualizado/Updated: 2025-05-27

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Target Audience: Iscte-IUL Employees.

Answer/Solution: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.

Further Information:

- VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.

Can I access b-on from my home?

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Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

In the b-on service, what are “all for all” and “some for some” contents?

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Target Audience: Iscte-IUL community

Answer/Solution:

- The “all for all” contents are general contents to which subscription is obligatory. In other words, content that is common to all b-on members. There are two sets of general content available, one for research and higher education institutions and the other for hospitals.
- b-on also offers optional subscription content, under the “Some for Some” regime, only for institutions that want to subscribe to it and at an associated cost.

Further Information: Click here

b-on Publishers

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information: Click here

What’s b-on?

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Target Audience: Iscte-IUL Community

Answer/Solution: The Biblioteca do Conhecimento Online (b-on) is an online library that provides access to the full text of thousands of journals and ebooks from some of the main international scientific publishers.

Further Information: Click here

What is a Shift?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL Community

A shift is a set of classes of a certain type (laboratory, theoretical, theoretical-practical, etc.) that take place during the teaching period of a curricular unit.

What is a Competence Unit?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL community

Name used when a teaching unit is created in the Fénix system, anchored in a scientific area and not yet part of a course syllabus.

When it is associated with a course syllabus, it is called a course unit.

What is a Curricular Unit?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL Community

According to Decree-Law no. 74/2006, it is a teaching unit with its own training objectives that is subject to administrative registration and assessment, translated into a final grade.

What is an Execution Unit?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL community

This refers to the execution of a course unit in a given academic period, when associated with a course syllabus.

For instance, the curricular unit “Introduction to Computer Science“, in the “1st semester“, of “1st curricular year” of the “Licenciatura em Engenharia de Telecomunicações e Informática“, off the acdemic year 2012/2013.

How can I access Ciência-Iscte?

Atualizado/Updated: 2025-05-23

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Target Audience: Iscte-IUL teachers and researchers

Answer/Solution:

Access the Ciência-Iscte platform at https://ciencia.iscte-iul.pt/.
To authenticate yourself, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and your password).

Further Information: Ciência-Iscte is Iscte-IUL’s scientific information management platform.

How do I access the Iscte-IUL Events management platform?

Atualizado/Updated: 2025-05-19

PT

Target Audience: All the world

Answer/Solution:

Access the Events platform at https://eventos.iscte-iul.pt/.

Further Information:

- The Events platform is dedicated to view, organize and manage the events that take place on Iscte’s premises.