FAQ – Page 3 – Iscte-Informática

In the b-on service, what are “all for all” and “some for some” contents?

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Target Audience: Iscte-IUL community

Answer/Solution:

- The “all for all” contents are general contents to which subscription is obligatory. In other words, content that is common to all b-on members. There are two sets of general content available, one for research and higher education institutions and the other for hospitals.
- b-on also offers optional subscription content, under the “Some for Some” regime, only for institutions that want to subscribe to it and at an associated cost.

Further Information: Click here

b-on Publishers

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information: Click here

What’s b-on?

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Target Audience: Iscte-IUL Community

Answer/Solution: The Biblioteca do Conhecimento Online (b-on) is an online library that provides access to the full text of thousands of journals and ebooks from some of the main international scientific publishers.

Further Information: Click here

What is a Shift?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL Community

A shift is a set of classes of a certain type (laboratory, theoretical, theoretical-practical, etc.) that take place during the teaching period of a curricular unit.

What is a Competence Unit?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL community

Name used when a teaching unit is created in the Fénix system, anchored in a scientific area and not yet part of a course syllabus.

When it is associated with a course syllabus, it is called a course unit.

What is a Curricular Unit?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL Community

According to Decree-Law no. 74/2006, it is a teaching unit with its own training objectives that is subject to administrative registration and assessment, translated into a final grade.

What is an Execution Unit?

Atualizado/Updated: 2025-05-23

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Scope: Iscte-IUL community

This refers to the execution of a course unit in a given academic period, when associated with a course syllabus.

For instance, the curricular unit “Introduction to Computer Science“, in the “1st semester“, of “1st curricular year” of the “Licenciatura em Engenharia de Telecomunicações e Informática“, off the acdemic year 2012/2013.

How can I access Ciência-Iscte?

Atualizado/Updated: 2025-05-23

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Target Audience: Iscte-IUL teachers and researchers

Answer/Solution:

Access the Ciência-Iscte platform at https://ciencia.iscte-iul.pt/.
To authenticate yourself, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and your password).

Further Information: Ciência-Iscte is Iscte-IUL’s scientific information management platform.

How do I access the Iscte-IUL Events management platform?

Atualizado/Updated: 2025-05-19

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Target Audience: All the world

Answer/Solution:

Access the Events platform at https://eventos.iscte-iul.pt/.

Further Information:

- The Events platform is dedicated to view, organize and manage the events that take place on Iscte’s premises.

How can I access the I-Meritus platform?

Atualizado/Updated: 2025-05-23

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Target Audience: Iscte-IUL Teachers and Researchers

Answer/Solution:

Access the I-Meritus platform at https://i-meritus.iscte-iul.pt/.
To authenticate yourself, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and your password).

Further Information: I-Meritus is a platform designed for the performance evaluation of teachers and researchers.

How can I access My Iscte?

Atualizado/Updated: 2025-05-23

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Target Audience:: Iscte-IUL Employees.

Answer/Solution:

Log on to the intranet at https://myiscte.iscte-iul.pt/.
Authenticate using the Iscte account credentials (e.g., xxnes@iscte-iul.pt and its password).

Further Information: Outside Iscte’s premises it is necessary to connect the VPN.

How do I access the Online Learning platform?

Atualizado/Updated: 2025-05-23

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Target Audience:

- All users with a valid Iscte-IUL account; and
- External users with a Google or Microsoft account.

Answer/Solution: The platform is accessible at https://online-learning.iscte-iul.pt/.

Further Information:

- This platform is available to all users with a valid Iscte-IUL account and external users with a Google or Microsoft account. To log in, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and password).
- At the moment, none of the courses available on the platform are available to the general public (they are only available to Iscte-IUL users).

What is Iscte-IUL’s website address?

Atualizado/Updated: 2025-05-23

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Target Audience: The whole world

Answer/Solution: The Iscte-IUL Portal can be accessed at https://www.iscte-iul.pt/

Further Information:

- It is the institution’s main digital platform, with the mission of informing, communicating and supporting students, teachers, researchers and the general public.
- Through this website, you can access institutional information, explore the training offer, find out about research projects and grants, follow the latest news and consult useful content to support students and applicants to Iscte’s courses.

How can I access Iscte-IUL’s Mobile App?

Atualizado/Updated: 2025-05-19

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Target Audience: Iscte-IUL’s Community

Answer/Solution: The app can be downloaded from the “Google Store” or “App Store” depending on the brand of your cell phone.

Further Information: Iscte-IUL Mobile App provides information on courses, news and events.

How do I access the Recruitment platform?

Atualizado/Updated: 2025-05-23

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Target Audience: All the world

Answer/Solution: Iscte’s Recruitment Platform is available at https://recrutamento.iscte-iul.pt/

Further Information:

- It is the official system for publicizing jobs opportunities and managing applications for job opportunities at the institution.
- It allows you to view available vacancies, submit applications easily and monitor all stages of the recruitment and selection process.

I can’t connect to the VPN because I can’t use the MFA app. What should I do?

Atualizado/Updated: 2025-05-28

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Target Audience: Iscte-IUL Community

Answer/Solution: If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.

In these cases, you should contact us by creating a service request on our iAjuda service portal or by sending a message via WhatsApp to +351 917 308 650. Our service will reset the MFA, allowing you to reconfigure multifactor authentication. For more information, see our support page.

How do I resolve the ‘Connection failed’ error?

Atualizado/Updated: 2025-05-28

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Target Audience: Iscte-IUL Community

Answer/Solution: If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:

You should do the following:

For Windows computers, you’ll need to make sure you’ve installed the correct version of the 32/64-bit VPN.
Check that you don’t have the IP and DNS configured manually (e.g. 8.8.8.8 or 8.8.4.4).
If you have antivirus software, we recommend disabling pop-up blocking in your browser. Or choose another browser as your default.
Alternatively, uninstall the VPN (GlobalProtect):

– Windows – Through the Control Panel > Select Programs > Programs and Features and, after uninstalling, restart the computer. Then install and configure the VPN again.

– MacOS – Run globalprotect Setup > continue/next> select ‘Uninstall GlobalProtect.’ After uninstalling, restart the computer. Then install and configure globalprotect (VPN) again.
Check your device’s processor. If you have an ARM processor, you should remove the installed version, restart the computer and install the version from this link.

How do I install a VPN on a Mac with an old version of macOS?

Atualizado/Updated: 2025-05-27

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Target Audience: Iscte-IUL Community

Answer/Solution: If your MacOS operating system is older than Bing Sur 11.7.10, you must use the following file to install the VPN: GlobalProtect(old).pkg

Further Information: Before installation, you must uninstall GlobalProtect by following these steps:

Run GlobalProtect Setup and click Continue/Next.
Select the ‘Uninstall GlobalProtect’ option and complete the process.
Restart the computer.
Install the VPN again using the file GlobalProtect(old).pkg.

TIP: Do not update the VPN after installation, as this could prevent it from working.

How to install VPN on a device with an ARM CPU?

Atualizado/Updated: 2025-05-27

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Target Audience: Iscte-IUL Community

Answer/Solution: If you are going to install the GlobalProtect VPN on a device with an ARM processor (e.g. Snapdragon), you will need to use the version compatible with this system.

- For this purpose, download and install the following file: GlobalProtectARM64-6.3.3.1-634.msi

How do I recover my Fenix+ password?

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Target Audience: Iscte-IUL Course Candidates (fenix010101 or C010101 users)

Answer/Solution:

1. Access Fénix+ at https://fenix-mais.iscte-iul.pt
2. Click on “I can’t login”.
3. Start the password recovery process:
  
  – Enter username format CXXXXX or fenixXXXXX
  – Your personal e-mail address (which is registered on fenix+)
4. Click on Submit. You will receive an email to your personal email address with a recovery link.