FAQ
How can I extract a file with all the participant groups in Moodle?
Atualizado/Updated: 2025-01-28
It is possible to export an Excel or CSV file with the groups, just go to the Course Unit page, and in the Participants menu select Overview and press the button below Download.
How to access the Moodle App on mobile devices?
Atualizado/Updated: 2025-01-15
Scope: Iscte´s Teachers and Students.
Action: In the Moodle application, enter https://moodle24.iscte-iul.pt/ and then select the option Connect to your site https://moodle24.iscte-iul.pt/ and log in.
How to insert a mathematical formula in LaTeX?
Atualizado/Updated: 2025-01-29
Scope: Iscte’s Teachers and Students
Action: In order to embed a mathematical formula in LaTeX, it must start with $$ and end with $$ (e.g. $$ x^2 $$).
Tip: unlike Moodle 22/23, it is no longer necessary to enter the text in the text editor box in HTML mode.
I set up a Zoom activity and it appears as an assessment activity on the Grades. Is that supposed to happen?
Atualizado/Updated: 2025-01-29
In order for this not to happen, in the zoom activity settings, option Grade, in Type choose None.
Is it possible to make activities or resources (file, assignment, test, etc.) visible or invisible to students?
Atualizado/Updated: 2025-01-29
Yes. In the Edit button on the right side of the activity or resource, choose the Hide option.
Do students receive email notification of announcements?
Atualizado/Updated: 2025-01-28
Yes. Notifications of Announcements and Forums are also sent by email and appearing in the Notifications menu within the platform itself.
Can feedback in working groups be given individually to each student?
Atualizado/Updated: 2025-01-28
Yes. In the correction of the work, in the feedback, you can activate or not the option Apply grades and feedback to entire group.
Is it possible to hide the contents from students while editing the Course Unit?
Atualizado/Updated: 2025-01-29
Yes. In edit mode, on the right side of the content (topic, tab, activity, etc), edit by selecting the Hide option.
How can I export the grades to a CSV file?
Atualizado/Updated: 2025-01-28
Within the Course Unit, in the top menu click Grades, select Export, choose the format “Plain text file” and click Download.
Is it possible to view our Course Unit in Student mode?
Atualizado/Updated: 2025-01-29
Scope: Iscte Teachers
Yes. In the top right corner of the Course page, under your name, choose the option Switch role to… and select Student. At the end, go back to the same menu and select Resume to my normal role.
How can I recover the password on Okta?
Atualizado/Updated: 2025-01-29
If you are already a member of the Iscte community (worker or student), perform the following steps:
- Go to https://login.iscte-iul.pt/
- Enter your Iscte username (e.g. xxnes@iscte-iul.pt) and click “Next“.
- Click on “Forgot password?“.
- Select the “Email” option to receive a password recovery e-mail to your personal e-mail address.
Note: The ‘Phone’ method is temporarily unavailable. - Click on the ‘Send me an email’ button.
- Access your personal email account (which you have added to Okta).
- You will receive an automatic e-mail to your personal e-mail address from <noreply.login@iscte-iul.pt>, where you should click on the “Reset password” button.
Please note: The password reset link is only valid for 5 minutes. - A new login.iscte-iul.pt window will open in the default browser. Immediately change your password and then click on the “Reset password” button.
Iscte IT Helpdesk
Atualizado/Updated: 2025-01-29
PT
SIIC provide various channels of support to Iscte users.
Whatsapp: Our online support team is here to assist you on weekdays, from 9am to 5pm. You can reach us via Whatsapp by:
-
-
- Clicking the WhatsApp icon located in the bottom-right corner of any page on this website
- Using this link
- Directly messaging us at +351 917 308 650
-
iAjuda: accessible at https://iajuda.iscte-iul.pt/. Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and corresponding password).
Phone: Phone support service works on weekdays.
User Support
-
-
-
-
Direct Number: (+351) 210 464 010
-
Extension: 291 000
-
Opening Hours: 09:00-17:00
-
-
-
Classrooms Support
-
-
-
-
Mobile phone: (+351) 911 749 573
-
Opening Hours: 08:00-19:00
-
-
-