Frequently Asked Questions

Atualizado/Updated: 2025-05-23

What do the colors mean when I swipe my Iscte card in an RFID card reader?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

Student attendance readers – These readers are located in classrooms, auditoriums and laboratories and are used to record students’ attendance at lessons.
- - Green – Attendance is recorded.
  - Red – Attendance is not recorded. The student must check that the card is associated and active.
Room access readers – These readers are located outside classrooms, auditoriums and laboratories and are used to open doors.
- - Green/Yellow – Authorized access. The door should open.
  - Red – Unauthorized access. The user must check that the card is associated and active.

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL External Teachers

Answer/Solution: Go to the IT Helpdesk to request a service card (not personalized).

I don't have an Iscte student card. What should I do?

Atualizado/Updated: 2025-05-23

Scope: Iscte-IUl Students

Students must apply for an Iscte student card at a CGD branch.

Can I access b-on from my home?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

In the b-on service, what are “all for all” and “some for some” contents?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL community

Answer/Solution:

- The “all for all” contents are general contents to which subscription is obligatory. In other words, content that is common to all b-on members. There are two sets of general content available, one for research and higher education institutions and the other for hospitals.
- b-on also offers optional subscription content, under the “Some for Some” regime, only for institutions that want to subscribe to it and at an associated cost.

Further Information: Click here

b-on Publishers

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information: Click here

How can I access Ciência-Iscte?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL teachers and researchers

Answer/Solution:

Access the Ciência-Iscte platform at https://ciencia.iscte-iul.pt/.
To authenticate yourself, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and your password).

Further Information: Ciência-Iscte is Iscte-IUL’s scientific information management platform.

I can't log in to the Colibri service

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: If you are having problems logging in to the Colibri service, proceed as follows:

In your web browser, open a private browsing window.
To open a private browsing window in Google Chrome or Microsoft Edge, you can use the keyboard shortcut “Ctrl+Shit+N”, or click on the icon with three dots, and click on “New private browsing window”.
Go to colibri.fccn.pt and click on the “Sign in” button.
You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

If you manage to access the Colibri service successfully, follow these steps:

Close the private browsing window.
Go to Internet browser options and clear the browser cache.
Close the web browser and open it again;
Access and log in to the Colibri service.

Further Information: Read the following help articles to find out how to clear the cache:

An error occurred while trying to log in with SSO

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

- When this error message appears, it means that you have previously entered your institutional e-mail address on the ZOOM website.
- You will need to delete this account by following these steps:

1. Log in to the Zoom web portal with your institutional e-mail address (SSO).
2. In the navigation menu, click on “Account management” and then on “Account profile”.
3. Click on “Close my account”.
4. Click “Yes” to confirm that you want to close your Zoom account. This will delete your Zoom account permanently.
5. You will be redirected to the Zoom homepage and a message will appear informing you that your account has been successfully closed.

- After this step the user can now access the colibri service: colibri.fccn.pt and perform federated authentication on the service.

Further Information: Click here

Confirm your e-mail address

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

- When you log in to the Colibri service, you get the message: “Confirm your e-mail address”.
- You should contact us and ask for the necessary user attributes to be corrected in order to authenticate with the Colibri service.

Further Information: You can check your user attributes on the RCTSaai service website in the My Profile section.

e-mail

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: Iscte’s email service is supported by the Office 365 platform and is available to the entire academic community.

- Email access: You can access your institutional email via Outlook Web. Use your Iscte credentials (e.g. xxnes@iscte-iul.pt) to log in.
- Initial Configuration: The first time you log in, you will need to set the time zone (UTC) Dublin, Edinburgh, Lisbon, London and the language (Portuguese from Portugal).
- Email clients: The service is compatible with various email clients, including Outlook for Windows, MacOS and mobile devices.

Go to your ISCTE-IUL email account page at https://mail.iscte-iul.pt.

Further Information:

How can I recover the password on Okta?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

If you are already a member of the Iscte community (worker or student), perform the following steps:

1. Go to https://login.iscte-iul.pt/
2. Enter your Iscte username (e.g. xxnes@iscte-iul.pt) and click “Next“.
3. Click on “Forgot password?“.
4. Select the “Email” option to receive a password recovery e-mail to your personal e-mail address.
  
  Note: The ‘Phone’ method is temporarily unavailable.
5. Click on the ‘Send me an email’ button.
6. Access your personal email account (which you have added to Okta).
7. You will receive an automatic e-mail to your personal e-mail address from <noreply.login@iscte-iul.pt>, where you should click on the “Reset password” button.
  Please note: The password reset link is only valid for 5 minutes.
8. A new login.iscte-iul.pt window will open in the default browser. Immediately change your password and then click on the “Reset password” button.

I can't set a password for my Iscte account

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: Given the degree of criticality required to obtain a quality password, all passwords defined for access to multiple Iscte services must meet certain requirements:

Contain at least 10 characters.
It must contain distinct characters from at least three of the following four categories:
- - Unaccented uppercase character (‘A’ to ‘Z’)
  - Unaccented lowercase character (‘a’ to ‘z’)
  - Digits (0 to 9)
  - Special or non-alphabetic characters (e.g. !, $, #)
Must not contain characters considered illegal:
- - ;
  - ,
  - ”
  - ‘
  - %
  - *
It must not be the same as your last 4 passwords.
Must not contain the username (aka login).
It must not contain the names you use, excluding particles with less than three characters.

How do I access the Iscte-IUL Events management platform?

Atualizado/Updated: 2025-05-23

Target Audience: All the world

Answer/Solution:

Access the Events platform at https://eventos.iscte-iul.pt/.

Further Information:

- The Events platform is dedicated to view, organize and manage the events that take place on Iscte’s premises.

What do the colors mean when I swipe my Iscte card in an RFID card reader?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

Student attendance readers – These readers are located in classrooms, auditoriums and laboratories and are used to record students’ attendance at lessons.
- - Green – Attendance is recorded.
  - Red – Attendance is not recorded. The student must check that the card is associated and active.
Room access readers – These readers are located outside classrooms, auditoriums and laboratories and are used to open doors.
- - Green/Yellow – Authorized access. The door should open.
  - Red – Unauthorized access. The user must check that the card is associated and active.

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL External Teachers

Answer/Solution: Go to the IT Helpdesk to request a service card (not personalized).

I don't have an Iscte student card. What should I do?

Atualizado/Updated: 2025-05-23

Scope: Iscte-IUl Students

Students must apply for an Iscte student card at a CGD branch.

How can I access the I-Meritus platform?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Teachers and Researchers

Answer/Solution:

Access the I-Meritus platform at https://i-meritus.iscte-iul.pt/.
To authenticate yourself, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and your password).

Further Information: I-Meritus is a platform designed for the performance evaluation of teachers and researchers.

How can I access Iscte-IUL's Mobile App?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL’s Community

Answer/Solution: The app can be downloaded from the “Google Store” or “App Store” depending on the brand of your cell phone.

Further Information: Iscte-IUL Mobile App provides information on courses, news and events.

Is it possible to create groups by CSV?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Teachers

Answer/Solution: Yes. To do this, add the groups in the “group_name” column and the usernames in the “member_username” column in the CSV file:

In the course unit, click on “More” in the top menu and select “Import groups and members”.

Drag (or select) the CSV file with the groups into the “Import” field and press the “Import groups and members” button, then “Continue“.

Further Information: You can download an example csv file.

- Example_import_groups Download

I can't upload files to UC in Moodle. What can I do?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Teachers

Answer/Solution: Make sure you have activated the “Edit mode” in the top right corner:

On the course page in Moodle, files should be added by creating an activity or resource in the “Course” section of the horizontal menu:

In the activity or resource created, drag or drop the file(s) into the “Select files” field or click on the downward arrow icon and select the file(s).

Does Moodle have a plagiarism tool (like Blackboard)?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: Yes, the plagiarism tool in Moodle is called Turnitin.

Further Information: Click here

How can I access My Iscte?

Atualizado/Updated: 2025-05-23

Target Audience:: Iscte-IUL Employees.

Answer/Solution:

Log on to the intranet at https://myiscte.iscte-iul.pt/.
Authenticate using the Iscte account credentials (e.g., xxnes@iscte-iul.pt and its password).

Further Information: Outside Iscte’s premises it is necessary to connect the VPN.

What is Voice over IP?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Employees.

Answer/Solution: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.

Further Information:

- VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.

Can I access b-on from my home?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

I can't connect to the VPN because I can't use the MFA app. What should I do?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.

In these cases, you should contact us by creating a service request on our iAjuda service portal or by sending a message via WhatsApp to +351 917 308 650. Our service will reset the MFA, allowing you to reconfigure multifactor authentication. For more information, see our support page.

Printing error - Windows Hello

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Employees

Answer/Solution: For users who have configured PIN or fingerprint authentication – Windows Hello – and were unable to print (error 0x000006ba), follow these steps:

1. Access the “Printers & Scanners” menu using the Windows search box.
2. Select the printer and press the “Remove“.
3. Establish a connection to the Iscte print server by running the command \printers.iul.intra in the Windows search box.
  
  Tip: Outside Iscte installations, connect to the VPN before attempting to connect to the Iscte print server.
4. In the Windows Security window, click on “More choices“.
5. Select “Use a different account“.
6. Authenticate to the print server and select “Remember my credentials“.
  Username: Type “IULusername” (e.g., IULxxnes)
  Password: Type Iscte account password
7. Press the “OK” button.
8. Install the “Iscte” network printer driver using the right mouse button and choosing the “Connect…” option and wait for the installation to finish.

How do I access the Online Learning platform?

Atualizado/Updated: 2025-05-23

Target Audience:

- All users with a valid Iscte-IUL account; and
- External users with a Google or Microsoft account.

Answer/Solution: The platform is accessible at https://online-learning.iscte-iul.pt/.

Further Information:

- This platform is available to all users with a valid Iscte-IUL account and external users with a Google or Microsoft account. To log in, use your Iscte account credentials (e.g. xxnes@iscte-iul.pt and password).
- At the moment, none of the courses available on the platform are available to the general public (they are only available to Iscte-IUL users).

What is Iscte-IUL's website address?

Atualizado/Updated: 2025-05-23

Target Audience: The whole world

Answer/Solution: The Iscte-IUL Portal can be accessed at https://www.iscte-iul.pt/

Further Information:

- It is the institution’s main digital platform, with the mission of informing, communicating and supporting students, teachers, researchers and the general public.
- Through this website, you can access institutional information, explore the training offer, find out about research projects and grants, follow the latest news and consult useful content to support students and applicants to Iscte’s courses.

How do I access the Recruitment platform?

Atualizado/Updated: 2025-05-23

Target Audience: All the world

Answer/Solution: Iscte’s Recruitment Platform is available at https://recrutamento.iscte-iul.pt/

Further Information:

- It is the official system for publicizing jobs opportunities and managing applications for job opportunities at the institution.
- It allows you to view available vacancies, submit applications easily and monitor all stages of the recruitment and selection process.

Can't share OneDrive files

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: If you can’t share files from OneDrive, it could be because:

- You’ve reached your sharing limits;
- You need to validate your account;
- The item is in your Personal Vault;
- OneDrive is not running;
- Your organisation has disabled or restricted the programme.

Shall I save files in OneDrive or SharePoint?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution:

- If you’re working on a file in isolation, save it to OneDrive. Your OneDrive files are private unless you share them with others, which is particularly useful if you haven’t created a team yet.
- If you’re already working in a team – in Microsoft Teams, SharePoint, or Outlook – you should save your files where your team works, because OneDrive for work or school also connects you to all your shared libraries.

How can I validate my Office365 account?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

If you’re having problems sending share emails, it may be due to validation problems with your Microsoft Account.

Answer/Solution:

Go to https://account.live.com/reputationcheck to validate your Microsoft account.
Make sure your Microsoft Account Profile is up to date and complete.
Make sure you accept the “Terms of Use“, if requested.

What is Voice over IP?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Employees.

Answer/Solution: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.

Further Information:

- VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.

Can I access b-on from my home?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

I can't connect to the VPN because I can't use the MFA app. What should I do?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.

How do I resolve the ‘Connection failed’ error?

Atualizado/Updated: 2025-05-23

Target Audience: Iscte-IUL Community

Answer/Solution: If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:

You should do the following:

For Windows computers, you’ll need to make sure you’ve installed the correct version of the 32/64-bit VPN.
Check that you don’t have the IP and DNS configured manually (e.g. 8.8.8.8 or 8.8.4.4).
If you have antivirus software, we recommend disabling pop-up blocking in your browser. Or choose another browser as your default.
Alternatively, uninstall the VPN (GlobalProtect):
– Windows – Through the Control Panel > Select Programs > Programs and Features and, after uninstalling, restart the computer. Then install and configure the VPN again.

– MacOS – Run globalprotect Setup > continue/next> select ‘Uninstall GlobalProtect.’ After uninstalling, restart the computer. Then install and configure globalprotect (VPN) again.
Check your device’s processor. If you have an ARM processor, you should remove the installed version, restart the computer and install the version from this link.