Informática Iscte
Target Audience: Iscte Community
Description: Intermittent operation without apparent changes.
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Target Audience: Iscte Community
Description: Authentication or certificate issues after logging in with PIN/biometrics.
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Target Audience: Iscte Community
Description: The installation occurs, but the connection fails.
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Target Audience: Iscte Community
Description: Installation errors or extension blocking.
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Target Audience: Iscte Community
Description: The VPN was working before and stopped working.
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Target Audience: Iscte Community
Description: Error during the installation of GlobalProtect.
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Target Audience: Iscte Community
Description: Very slow browsing with VPN on.
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Target Audience: Iscte Community
Description: The VPN does not connect when used outside of home.
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Atualizado/Updated: 2026-05-13
Target Audience: Iscte Community
Description: The connection fails with a generic error message.
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Target Audience: Iscte Community
Description: The status is “Connected,” but internal resources are not working.
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Target Audience: Iscte Community
Description: The GlobalProtect client tries to connect but does not establish a connection.
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Atualizado/Updated: 2026-05-13
Target Audience: Iscte Community
Description: After entering the credentials, the authentication process does not progress or an MFA request does not appear.
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
It depends on the database. Some platforms check access through the institutional IP address, making a VPN necessary when you are off-campus. Others allow direct authentication with institutional credentials without the need for a VPN.
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
A VPN may record technical information related to the security and operation of the service, such as connection times and accesses to institutional resources. These records are used solely for management, security, and compliance with Iscte policies and applicable law.
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
If you have difficulties connecting to the VPN, try:
If the problem persists, you should contact Iscte’s IT support services.
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
As a rule, yes. However, there may be a limit to the number of simultaneous connections per user. If you try to connect on multiple devices at the same time and encounter problems, it may be necessary to disconnect an active session.
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
There may be some reduction in speed, as traffic goes through additional security and encryption mechanisms. The slowdown may be more noticeable if:
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
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Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
GlobalProtect is compatible with the main operating systems and devices:
It is important to ensure that you have the latest version of the client installed to avoid compatibility issues.
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