VPN – Page 2 – Iscte-Informática

Which credentials should I use to access the VPN?

Atualizado/Updated: 2026-05-12

Target Audience: Iscte Community

Answer/Solution:

You should use your institutional credentials from Iscte, that is, the username and password associated with your institutional account (e.g., xxnes and the corresponding password).

These credentials are the same ones you use to access Iscte’s digital services, such as institutional email, academic platforms, and other internal systems. The credentials allow secure authentication both on the Iscte campus and at other institutions participating in eduroam, in Portugal or abroad.

If the credentials are incorrect, expired, or inactive, access to eduroam will not be possible, and you will need to update them or contact Iscte IT support services.

Further Information:

- Click here

Do I need a VPN when I am on campus?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution:

No. When you are connected to ISCTE networks (via cable or institutional Wi‑Fi), you are already within the internal network, so a VPN is not necessary. The VPN should only be used when you are off campus.

Exceptionally, access to some applications or services may require connecting to the VPN, even on campus.

Further Information:

- Click here

Who can use Iscte’s GlobalProtect VPN?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution:

A VPN can be used by all members of the Iscte community with an active institutional account, namely:

Students
Teachers
Researchers
Technicians

Access depends on the permissions associated with the user’s profile.

Further Information:

- Click here

What is the Iscte VPN for?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution:

Iscte’s VPN allows access, outside the campus, to resources that are only available within the institutional network, such as:

Internal academic and administrative systems
Network servers and folders
Applications and software with licensing restricted to Iscte
Scientific databases that require authentication via institutional IP

Without the VPN, these services may not be accessible when the user is at home or on another external network.

Further Information:

- Click here

What is the GlobalProtect VPN?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution:

The GlobalProtect VPN is a secure remote access solution used by Iscte that allows users to connect to the institution’s internal network from anywhere with internet access.

It works as an “extension” of the campus network, ensuring that communication is encrypted and protected.

Further Information:

- Click here

How do I find the IP address of a Windows computer?

Atualizado/Updated: 2026-05-12

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Target Audience: Iscte Community

Answer/Solution:

Select the Ethernet Network icon > and then the Ethernet network connection (in this example, contoso.com).
Select the network connection “Ethernet“.
In Properties, look for the IP address listed next to IPv4 Address.

Further Information:

- Click here

Can I access b-on from my home?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution:

- It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information:

- Here’s how to set up and use Iscte’s VPN.

I can’t connect to the VPN because I can’t use the MFA app. What should I do?

Atualizado/Updated: 2026-05-13

PT

Target Audience: Iscte Community

Answer/Solution:

If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.
- If the problem persists, please contact IT Support.

Further Information:

- Click here

How do I resolve the ‘Connection failed’ error?

Atualizado/Updated: 2026-05-13

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Target Audience: Iscte Community

Answer/Solution: If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:

You should do the following:

For Windows computers, you’ll need to make sure you’ve installed the correct version of the 32/64-bit VPN.
Check that you don’t have the IP and DNS configured manually (e.g. 8.8.8.8 or 8.8.4.4).
If you have antivirus software, we recommend disabling pop-up blocking in your browser. Or choose another browser as your default.
Alternatively, uninstall the VPN (GlobalProtect):
– Windows – Through the Control Panel > Select Programs > Programs and Features and, after uninstalling, restart the computer. Then install and configure the VPN again.
– MacOS – Run globalprotect Setup > continue/next> select ‘Uninstall GlobalProtect.’ After uninstalling, restart the computer. Then install and configure globalprotect (VPN) again.
Check your device’s processor. If you have an ARM processor, you should remove the installed version, restart the computer and install the version from this link.

Further Information:

- Click here

How do I install a VPN on a Mac with an old version of macOS?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution: If your MacOS operating system is older than Bing Sur 11.7.10, you must use the following file to install the VPN: GlobalProtect(old).pkg

Further Information: Before installation, you must uninstall GlobalProtect by following these steps:

Run GlobalProtect Setup and click Continue/Next.
Select the ‘Uninstall GlobalProtect’ option and complete the process.
Restart the computer.
Install the VPN again using the file GlobalProtect(old).pkg.

TIP: Do not update the VPN after installation, as this could prevent it from working.

Further Information:

- Click here

How to install VPN on a device with an ARM CPU?

Atualizado/Updated: 2026-05-12

PT

Target Audience: Iscte Community

Answer/Solution: If you are going to install the GlobalProtect VPN on a device with an ARM processor (e.g. Snapdragon), you will need to use the version compatible with this system.

- For this purpose, download and install the following file: GlobalProtectARM64-6.3.3.1-634.msi

Further Information:

- Click here