Wi-Fi Networks – Page 2 – Iscte-Informática

What should you do if you forget your login credentials?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

If you forget your username or institutional password, you must reset your credentials through Iscte’s IT services.

Until your credentials are restored, you will not be able to access eduroam or other Iscte digital services.

⚠️ After changing your password, we recommend updating your eduroam settings on all devices where it is configured.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

What credentials should I use to access eduroam?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

To access eduroam, you must use your Iscte institutional credentials—that is, the username and password associated with your institutional account (e.g., xxnes@iscte-iul.pt).

- These credentials are the same ones you use to access Iscte’s digital services, such as institutional email, academic platforms, and other internal systems.
- The credentials allow for secure authentication both on the Iscte campus and at other institutions participating in eduroam, in Portugal or abroad.

⚠️ If your credentials are incorrect, expired, or inactive, you will not be able to access eduroam; you will need to update them or contact the IT Support.

Further Information:

See also:

Can I use eduroam outside of Iscte?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

Yes. Iscte users can use eduroam at any participating institution, in Portugal and abroad, using their Iscte credentials. There is no need to create new accounts or request temporary access.

- Whenever you are at a university, institute, or research center participating in eduroam, your device can automatically connect to the network, provided it is correctly configured.
- This service facilitates academic mobility, allowing secure Internet access during classes, conferences, exchanges, research missions, or other academic activities.

Similarly, users from other participating institutions can also use eduroam when visiting Iscte campuses, using the credentials from their home institution.

Further Information:

See also:

- Wireless Network (overview)
- In which countries and institutions is eduroam available?

In which countries and institutions is eduroam available?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

Eduroam is available at thousands of higher education and research institutions in more than 100 countries across all continents. The network is used by universities, polytechnic institutes, research centers, libraries, and other organizations related to education and science.

Thanks to this global reach, members of the Iscte academic community can automatically connect to the Internet at participating institutions in Portugal and abroad, using their Iscte institutional credentials. Likewise, visitors from participating institutions can access the wireless network at Iscte through eduroam.

Further Information:

See also:

- Wireless Network (overview)
- You can view the updated list of countries and institutions participating in the eduroam network at: eduroam.org/where

What is eduroam?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

Eduroam (education roaming) is an international wireless Internet access service created for the academic and scientific community. It allows students, teachers, researchers, and staff to connect securely and automatically to the wireless network of participating institutions, using only their original institutional credentials.

The main objective of eduroam is to facilitate academic mobility, allowing Internet access not only at the home institution but also at thousands of universities, research centers, and other entities in over a hundred countries. Authentication is done securely, ensuring the protection of communications, without the need to create temporary accounts or request local credentials.

At Iscte, eduroam is the recommended wireless network for Internet access, both for the internal community and for visitors from other participating institutions.

Further Information:

See also:

Who can use eduroam at Iscte?

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Community

Answer/Solution:

All members of the Community, namely students, faculty, researchers, technicians, and other collaborators, provided they have active credentials.

Additionally, users from other institutions that are part of eduroam, national or international, can access this network using the credentials of their home institution.

Further Information:

See also: