Why can’t I connect to eduroam?

There are several common reasons why you might be unable to connect to eduroam, including:

• • Incorrect or outdated password
    If Iscte’s institutional password has been changed recently, you must update this information on all devices where eduroam is configured.
  • Incorrectly entered username
    The username must always be entered in its full format (e.g., xxnes@iscte-iul.pt). Omitting the domain will prevent authentication.
  • Outdated or incorrect eduroam configuration
    Outdated configurations, especially following security changes or operating system updates, can cause connection failures.
  • Incorrect device date and time
    An incorrect date or time on the device may prevent the validation of the security certificates used by eduroam.

In many cases, removing the existing configuration and reconfiguring eduroam resolves the problem.