Why can’t I connect to eduroam?

Target Audience: Iscte Community

Probable Cause:

There are several common reasons why you might be unable to connect to eduroam, including:

• • Incorrect or outdated password
    If Iscte’s institutional password has been changed recently, you must update this information on all devices where eduroam is configured.
  • Incorrectly entered username
    The username must always be entered in its full format (e.g., xxnes@iscte-iul.pt). Omitting the domain will prevent authentication.
  • Outdated or incorrect eduroam configuration
    Outdated configurations, especially following security changes or operating system updates, can cause connection failures.
  • Incorrect device date and time
    An incorrect date or time on the device may prevent the validation of the security certificates used by eduroam.

Answer/Solution:

1. Remove the existing configuration.
2. Reconfigure the connection to eduroam.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

• • Description of the problem (e.g., forgotten password, locked account, error message)
  • Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

• • Wireless Network (overview)
  • How do I remove an old eduroam configuration?
  • How do I set up eduroam on my phone (Android / iOS)?
  • How do I set up eduroam on my computer (Windows / macOS / Linux)?