Services – Page 2 – Iscte-Informática

I can’t add alternative Hosts (Co-hosts)

Atualizado/Updated: 2025-01-29

Scope: Iscte Community

In the Colibri service it is only possible to add alternative hosts (Co-hosts) other Colibri users belonging to the RCTSaai network, who have been assigned a PRO account at the time of the invitation.

To ensure success at the time of the invitation, you should ask the user to log in to the Colibri service so that they can become a PRO user at that time.

During a meeting, the host can set any participant as an alternative host (Co-host).

How can I keep a meeting safe?

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte Community

During a Zoom meeting, the host and co-host have access to the Host Tools.

This menu centralizes the security control of the meeting, allowing the host or co-host to manage participants, video, audio, chat and other important options.

Most of the settings can be predefined when the meeting is scheduled.

This menu provides a clear overview of the security features in place, where the host can:

- - Lock meeting: locks the meeting, preventing new participants from joining the meeting.
  - Enable waiting room: activates the waiting room for new participants or to move current participants to the waiting room.
  - Hide profile pictures: hides all profile pictures, including that of the host. Instead, the names will be displayed.
  - You can set the following participant permissions independently: Share screen; Chat; Rename self; Activate own audio; Start video; Annotation on shared content; Share whiteboards; Share annotations; Record on computer; Request to record on computer; Request host to start cloud recording; Collaborate with Zoom Apps; Set meeting timers.
  - Remove participant: allows you to remove a participant from the meeting. The participant cannot rejoin unless you allow removed participants to rejoin in the Meeting settings.
  - Suspend participant activities: disable video, audio, Zoom Apps and the ability to share the screen for all participants. It also locks the meeting to prevent participants from joining. This option will be applied to all participants.

See the following Zoom help article for more information.

How long is my recording available in the cloud?

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte Community

Through the Colibri service it is possible to record Zoom meetings in the Cloud.
These recordings are available for consultation and download for up to 30 days after the recording date.
The recordings can be consulted and managed on the Zoom recordings page.
To avoid losing your recording, transfer it to Educast.

How to schedule a Webinar?

Atualizado/Updated: 2025-01-09

PT

Scope: Iscte Community

Action: The Colibri service provides the possibility of requesting Webinars. This service is available through a request for institutions that are members of RCTS (Rede Ciência Tecnologia e Sociedade).

Additional information:

- The Webinar service component is dedicated to online events aimed at large audiences, so it should only be requested for events that require a minimum of 300 participants.
- Current licensing allows for a maximum capacity of 1000 participants in each webinar.
- Requests for the webinar service must be made two working days (48 hours) in advance.
- Requests are subject to analysis and approval by FCCN support team and reservations may be conditioned by the type of event, licensing availability and/or previously scheduled reservations.

Why can’t I access the content with the padlock icon?

Atualizado/Updated: 2025-01-15

The course materials are managed by the teacher(s) and the content that appear with the padlock icon (see image below) have been restricted to specific groups by the teacher(s).

If you believe you should be able to view this locked content, please contact the teacher(s) to add you to the required group.

I can log in to Moodle, but I can’t see the courses. Why?

Atualizado/Updated: 2025-01-29

PT

Make sure that you are correctly enrolled in courses on Fénix+.

After being enrolled in Fénix+, you must wait up to 48 hours for the courses to become available in Moodle.

Note: Course enrollment only takes place at the beginning of the semester on the Moodle e-learning platform. Therefore, the 1st semester courses will not be visible to students who access Moodle before September 2024 and the 2nd semester courses will not be visible until December 19th, 2024 (although they are already on Fénix+).

Printing error – Windows Hello

Atualizado/Updated: 2025-01-14

For users who have configured PIN or fingerprint authentication – Windows Hello – and were unable to print (error 0x000006ba), follow these steps:

Open the “Printers and Scanners” menu using, for example, the Windows search box. Select the printer and press the “Remove” or “Remove device” button:

2. Establish a connection to the Iscte print server by running the command \\printers.iul.intra in the Windows search box.

(NB: Outside Iscte installations, connect to the VPN before attempting to connect to the Iscte print server.)

3. A Windows Security window will pop up where you need to enter your Iscte credentials. To do this correctly, click on “More choices” (see image below):

And select the “Use a different account” option:

Authenticate to the print server by entering and remembering Iscte credentials (username and password), as follows:

Username: Type “IUL\username” (e.g., IUL\xxnes)
Password: Write the password for the Iscte account

Then press the “OK” button.

4. Install the “Iscte” network printer driver using the right mouse button and choosing the “Connect…” option and wait for the installation to finish.

Does Iscte have licenses for NVivo software?

Atualizado/Updated: 2025-01-28

PT

No. Iscte has licenses for MAXQDA software, which is considered a competitor to NVivo software. More information here.

Is it possible to create groups by CSV?

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte’s Teachers

Action: Yes. To do this, add the groups in the “group_name” column and the usernames in the “member_username” column in the CSV file:

In the course unit, click on “More” in the top menu and select “Import groups and members”.

Drag (or select) the CSV file with the groups into the “Import” field and press the “Import groups and members” button, then “Continue”.

You can download an example csv file below:

Example_import_groups Download

I can’t upload files to UC in Moodle. What can I do?

Atualizado/Updated: 2025-01-29

PT

Scope: Teachers

Action: Make sure you have activated the edit mode in the top right corner:

On the course page in Moodle, files should be added by creating an activity or resource in the “Course” section of the horizontal menu:

In the activity or resource created, drag or drop the file(s) into the “Select files” field or click on the downward arrow icon and select the file(s).

Does Moodle have a plagiarism tool (like Blackboard)?

Atualizado/Updated: 2025-01-28

PT

Yes, the plagiarism tool in Moodle is called Turnitin. More information here.

How can I extract a file with all the participant groups in Moodle?

Atualizado/Updated: 2025-01-28

PT

It is possible to export an Excel or CSV file with the groups, just go to the Course Unit page, and in the Participants menu select Overview and press the button below Download.

How to access the Moodle App on mobile devices?

Atualizado/Updated: 2025-01-15

PT

Scope: Iscte´s Teachers and Students.

Action: In the Moodle application, enter https://moodle24.iscte-iul.pt/ and then select the option Connect to your site https://moodle24.iscte-iul.pt/ and log in.

How to insert a mathematical formula in LaTeX?

Atualizado/Updated: 2025-01-29

PT

Scope: Iscte’s Teachers and Students

Action: In order to embed a mathematical formula in LaTeX, it must start with $$ and end with $$ (e.g. $$ x^2 $$).

Tip: unlike Moodle 22/23, it is no longer necessary to enter the text in the text editor box in HTML mode.

I set up a Zoom activity and it appears as an assessment activity on the Grades. Is that supposed to happen?

Atualizado/Updated: 2025-01-29

PT

In order for this not to happen, in the zoom activity settings, option Grade, in Type choose None.

Is it possible to make activities or resources (file, assignment, test, etc.) visible or invisible to students?

Atualizado/Updated: 2025-01-29

PT

Yes. In the Edit button on the right side of the activity or resource, choose the Hide option.

Do students receive email notification of announcements?

Atualizado/Updated: 2025-01-28

PT

Yes. Notifications of Announcements and Forums are also sent by email and appearing in the Notifications menu within the platform itself.

Can feedback in working groups be given individually to each student?

Atualizado/Updated: 2025-01-28

PT

Yes. In the correction of the work, in the feedback, you can activate or not the option Apply grades and feedback to entire group.

Is it possible to hide the contents from students while editing the Course Unit?

Atualizado/Updated: 2025-01-29

PT

Yes. In edit mode, on the right side of the content (topic, tab, activity, etc), edit by selecting the Hide option.

How can I export the grades to a CSV file?

Atualizado/Updated: 2025-01-28

PT

Within the Course Unit, in the top menu click Grades, select Export, choose the format “Plain text file” and click Download.