Informática Iscte
Atualizado/Updated: 2026-06-03
Target Audience: Iscte Community
Description: The VPN does not connect when used outside of home.
Probable Cause:
Answer/Solution:
Further Information:
Atualizado/Updated: 2026-05-13
Target Audience: Iscte Community
Description: The connection fails with a generic error message.
Probable Cause:
Response/Solution:
Further Information:
Atualizado/Updated: 2026-06-03
Target Audience: Iscte Community
Description: The status is “Connected,” but internal resources are not working.
Probable Cause:
Answer/Solution:
Further Information:
Atualizado/Updated: 2026-06-03
Target Audience: Iscte Community
Description: The GlobalProtect client tries to connect but does not establish a connection.
Probable Cause:
Answer/Solution:
Further Information:
Atualizado/Updated: 2026-05-13
Target Audience: Iscte Community
Description: After entering the credentials, the authentication process does not progress or an MFA request does not appear.
Probable Cause:
Answer/Solution:
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
It depends on the database. Some platforms check access through the institutional IP address, making a VPN necessary when you are off-campus. Others allow direct authentication with institutional credentials without the need for a VPN.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
A VPN may record technical information related to the security and operation of the service, such as connection times and accesses to institutional resources. These records are used solely for management, security, and compliance with Iscte policies and applicable law.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
If you have difficulties connecting to the VPN, try:
If the problem persists, you should contact Iscte’s IT support services.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
As a rule, yes. However, there may be a limit to the number of simultaneous connections per user. If you try to connect on multiple devices at the same time and encounter problems, it may be necessary to disconnect an active session.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
There may be some reduction in speed, as traffic goes through additional security and encryption mechanisms. The slowdown may be more noticeable if:
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
GlobalProtect is compatible with the main operating systems and devices:
It is important to ensure that you have the latest version of the client installed to avoid compatibility issues.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
You should use your institutional credentials from Iscte, that is, the username and password associated with your institutional account (e.g., xxnes and the corresponding password).
These credentials are the same ones you use to access Iscte’s digital services, such as institutional email, academic platforms, and other internal systems. The credentials allow secure authentication both on the Iscte campus and at other institutions participating in eduroam, in Portugal or abroad.
If the credentials are incorrect, expired, or inactive, access to eduroam will not be possible, and you will need to update them or contact Iscte IT support services.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
No. When you are connected to ISCTE networks (via cable or institutional Wi‑Fi), you are already within the internal network, so a VPN is not necessary. The VPN should only be used when you are off campus.
Exceptionally, access to some applications or services may require connecting to the VPN, even on campus.
Further Information:
Atualizado/Updated: 2026-05-12
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
Iscte’s VPN allows access, outside the campus, to resources that are only available within the institutional network, such as:
Without the VPN, these services may not be accessible when the user is at home or on another external network.
Further Information:
Atualizado/Updated: 2026-05-12
Target Audience: Iscte Community
Answer/Solution:
The GlobalProtect VPN is a secure remote access solution used by Iscte that allows users to connect to the institution’s internal network from anywhere with internet access.
It works as an “extension” of the campus network, ensuring that communication is encrypted and protected.
Further Information:
Atualizado/Updated: 2026-05-15
Target Audience: Iscte Community
Answer/Solution:
Quick option (recommended)
Alternative option (configuration profile)
If eduroam was configured via a profile:
⚠️ After removing the network, it is recommended that you reconfigure eduroam using eduroam CAT. Forgetting the eduroam network is especially recommended when:
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
Further Information:
See also:
Atualizado/Updated: 2026-05-15
Target Audience: Iscte Community
Answer/Solution:
Quick option (recommended)
Alternative option (via settings)
⚠️ Next, we recommend reconfiguring eduroam via the geteduroam app or eduroam CAT, using your Iscte credentials. Forgetting the eduroam network is especially recommended when:
If the Problem Persists:
If you are unable to resolve the issue, please contact IT Support and provide the following information:
Further Information:
See also: