Voice over IP
Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.
Learn more about VoIP
Networks and Connectivity
Can I access b-on from my home?
Scope: Iscte-IUL community
It is possible to access b-on outside Iscte via VPN (Virtual Private Network).
Here’s how to set up and use Iscte’s VPN.
Learn more about b-on
I can’t connect to the VPN because I can’t use the MFA app. What should I do?
Scope: Iscte-IUL Community
If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:
- You have changed your phone or personal device.
- The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.
In these cases, you should contact us by creating a service request on our iAjuda service portal or by sending a message via WhatsApp to +351 917 308 650. Our service will reset the MFA, allowing you to reconfigure multifactor authentication. For more information, see our support page.
How do I resolve the ‘Connection failed’ error?
Scope: Iscte-IUL Community
If you have MFA configured and you get the error ‘Connection Failed’ as shown in the image below:
Action:
-
- For Windows computers, you’ll need to make sure you’ve installed the correct version of the 32/64-bit VPN.
- Check that you don’t have the IP and DNS configured manually (e.g. 8.8.8.8 or 8.8.4.4).
- If you have antivirus software, we recommend disabling pop-up blocking in your browser. Or choose another browser as your default.
- Alternatively, uninstall the VPN (GlobalProtect):
– Windows » via Control Panel > Select Programs > Programs and Features and after uninstalling restart the computer. Then install and configure the VPN again.
– MacOS » run globalprotect Setup > continue/next > select ”Uninstall GlobalProtect.” After uninstalling, restart the computer. Then install and configure globalprotect (VPN) again. - Check your device’s processor. If you have an ARM processor, you should remove the installed version, restart the computer and install the version from this link.
How do I install a VPN on a Mac with an old version of macOS?
If your MacOS operating system is older than Bing Sur 11.7.10, you must use the following file to install the VPN: GlobalProtect(old).pkg
In this case, do not update the VPN or it will stop working.
How to install VPN on a device with an ARM CPU?
If you are going to install the GlobalProtect VPN on a device with an ARM processor (e.g. Snapdragon), you will need to use the version compatible with this system.
To do this, download and install the following file: GlobalProtectARM64-6.3.2.1-525.msi