FAQ – Page 4 – Iscte-Informática

I can’t log in to the Colibri service

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUL Community

Answer/Solution: If you are having problems logging in to the Colibri service, proceed as follows:

In your web browser, open a private browsing window.
To open a private browsing window in Google Chrome or Microsoft Edge, you can use the keyboard shortcut “Ctrl+Shit+N”, or click on the icon with three dots, and click on “New private browsing window”.
Go to colibri.fccn.pt and click on the “Sign in” button.
You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

If you manage to access the Colibri service successfully, follow these steps:

Close the private browsing window.
Go to Internet browser options and clear the browser cache.
Close the web browser and open it again;
Access and log in to the Colibri service.

Further Information: Read the following help articles to find out how to clear the cache:

An error occurred while trying to log in with SSO

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUL Community

Answer/Solution:

- When this error message appears, it means that you have previously entered your institutional e-mail address on the ZOOM website.
- You will need to delete this account by following these steps:

1. Log in to the Zoom web portal with your institutional e-mail address (SSO).
2. In the navigation menu, click on “Account management” and then on “Account profile”.
3. Click on “Close my account”.
4. Click “Yes” to confirm that you want to close your Zoom account. This will delete your Zoom account permanently.
5. You will be redirected to the Zoom homepage and a message will appear informing you that your account has been successfully closed.

- After this step the user can now access the colibri service: colibri.fccn.pt and perform federated authentication on the service.

Further Information: Click here

Confirm your e-mail address

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUL Community

Answer/Solution:

- When you log in to the Colibri service, you get the message: “Confirm your e-mail address”.
- You should contact us and ask for the necessary user attributes to be corrected in order to authenticate with the Colibri service.

Further Information: You can check your user attributes on the RCTSaai service website in the My Profile section.

How do I share if Onedrive isn’t installed or running?

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUL Community

Answer/Solution: If the OneDrive desktop application is installed on your computer, you should see the “Share” option when you click on a file or folder in Explorer.

- If OneDrive is not running or the desktop application is not installed, you will not be able to share from File Explorer or the Finder.
- You can continue to share OneDrive files and folders from onedrive.com.
- If you don’t see the OneDrive icons in your taskbar or notification area, start OneDrive.

What is the difference between OneDrive and SharePoint?

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUL Community

Answer/Solution:

- The similarities between the programs

1. Sharepoint and OneDrive have similar cloud storage functions.
2. Both offer enterprise-level protection and comply with the main data protection legislation.

- The main differences

1. Sharepoint is a system for collaborative storage, focused on the needs of teams. OneDrive is a personal storage system, i.e. not collaborative.
2. Sharepoint is a platform designed specifically to promote collaborative work in an online environment. It is a business environment in which employees share folders and files, including editing files simultaneously.
3. Sharepoint’s usability is much broader than that of OneDrive, as it can be adapted to function as an intranet. It can also be integrated with Teams.

What are the differences between a BASIC, PRO or WEBINAR account?

Atualizado/Updated: 2025-07-10

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Target Audience: Iscte-IUL Community

Answer/Solution: The Zoom account types used in Colibri videoconferencing are as follows:

Basic

- - Meetings lasting a maximum of 40 minutes.
  - Up to 100 participants per session.
  - Students and researchers only have BASIC accounts.

Pro/Licensed

- - Meetings with no maximum duration.
  - Up to 300 participants per session.
  - Possibility of recording in the cloud.
  - Polls.
  - Connection to videoconferencing terminals (H.323).
  - Breakout rooms.
  - Only available for “staff” or “faculty” (teachers) accounts.

Webinar

- - By request only.
  - Above 300 participants up to 1,000 per session.
  - Possibility of recording in the cloud.
  - Polls.
  - Q&As
  - Training room.
  - Only available for “staff” or “faculty” (teachers) accounts.

With this comparative table, you can analyze the differences between these three accounts.

Further Information: Click here to checkt what type of account you have.

Option locked by the administrator

Atualizado/Updated: 2025-07-09

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Target Audience: Iscte-IUL Community

Answer/Solution: Most of the options in the Colibri/Zoom settings can be edited by the user:

- Enable (blue mode)
- Disable (gray mode).

Further Information: Options with the note: “Locked by administrator” are enabled by default. This means that this functionality will always be available.

What are Zoom APPS?

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUl Community

Answer/Solution: With the update to the new version of ZOOM, COLIBRI now allows third-party applications to be integrated into its videoconferences.

- ZOOM APPS are third-party applications that appear within your meeting and allow you to increase your interactivity in meetings.
- The aim is to make it easier for users to access productivity, well-being and entertainment software.
- With ZOOM APPS, you’ll have a space on your screen available to work collaboratively while you meet.

Further Information: Here are some applications already tested by the FCCN team and ready to install on your ZOOM client.

What do the colors mean when I swipe my Iscte card in an RFID card reader?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Student attendance readers – These readers are located in classrooms, auditoriums and laboratories and are used to record students’ attendance at lessons.
- - Green – Attendance is recorded.
  - Red – Attendance is not recorded. The student must check that the card is associated and active.
Room access readers – These readers are located outside classrooms, auditoriums and laboratories and are used to open doors.
- - Green/Yellow – Authorized access. The door should open.
  - Red – Unauthorized access. The user must check that the card is associated and active.

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

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Target Audience: Iscte-IUL External Teachers

Answer/Solution: Temporary cards for visiting lecturers must be requested via iajuda or WhatsApp.

Further information: See the user support page here.

I don’t have an Iscte student card. What should I do?

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Scope: Iscte-IUl Students

Students must apply for an Iscte student card at a CGD branch.

I don’t have/lost an Iscte card. How can I get a new card?

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Target Audience: Iscte-IUL Community

Answer/Solution: You should go to a CGD branch and apply for a new Iscte card.

I’ve been given a service card. How long is the card valid for?

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Target Audience: Iscte-IUL Emplyoees.

Answer/Solution: The card is temporary. You should go to a CGD branch to regularize the situation.

Which doors can I open with the Iscte card?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Profile	Classrooms Auditoriums IT Labs	Meeting Rooms	Meal Rooms
Student	Yes*	Yes*	No
Teachers or Researchess	Yes	Yes*	Yes
Technicians	Yes*	Yes*	Yes

* Only when you book a room.

Do I have to swipe my card in the RFID student attendance reader in class?

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Target Audience: Iscte-IUL Students.

Answer/Solution:

- Yes, so that your class attendance can be counted.
- For class attendance to be counted correctly, the card must be swiped at the reader within the following period: 10 minutes before the start of the lesson until 10 minutes before the end of the lesson.

In other words:

- In a class from 8:00 to 9:30, the card must be swiped at the reader from 7:50 to 9:19;
- In a class from 9:30 to 11:00, the card must be swiped at the reader from 9:20 to 10:49.
- If the RFID reader’s LED turns green or yellow, the presence has been correctly recorded.
- If the LED turns red, the presence has not been correctly recorded.

Further Information: the RFID reader is located inside the classroom.

How can I access my institutional email?

Atualizado/Updated: 2025-12-14

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Target Audience: Iscte-IUL Community

Answer/Solution: Iscte’s email service is supported by the Office 365 platform and is available to the entire academic community.

- Email access: You can access your institutional email via Outlook Web. Use your Iscte credentials (e.g. xxnes@iscte-iul.pt) to log in.
- Initial Configuration: The first time you log in, you will need to set the time zone (UTC) Dublin, Edinburgh, Lisbon, London and the language (Portuguese from Portugal).
- Email clients: The service is compatible with various email clients, including Outlook for Windows, MacOS and mobile devices.

Go to your ISCTE-IUL email account page at https://mail.iscte-iul.pt.

Further Information:

I’ve been given an Iscte card and it’s already registered in the system. How long does it take to become active?

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Target Audience: Iscte-IUL Community

Answer/Solution: As a rule, the Iscte card becomes active, i.e. can be used, after 5 minutes. If this doesn’t happen, there will be a new activation during the night.

What types of RFID readers are there at Iscte?

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Target Audience: Iscte-IUL Community

Answer/Solution: Iscte has 3 types of RFID readers:

- Door opening control system readers
  Used in all common areas – auditoriums, laboratories, classrooms, meeting rooms and dining rooms.
- Student attendance control system readers
  Applied in auditoriums, laboratories and classrooms
- Readers for the printing and scanning system
  Applied/embedded in the self-service printing and scanning system equipment.

Printing and Scanning

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Target Audience: Iscte-IUL Employees

Answer/Solution: The printing and scanning service is reserved for Iscte employess (teachers, researchers and technical staff).

The printer “Iscte on printers.iul.intra” is part of the standard installation of the computers assigned to teachers, researchers and technicians of Iscte and can also be installed on their personal computers.

- Where can I print, photocopy or scan documents? At all self-service points across campus.
- At each self-service point, there is a monochrome printer and a color multifunction printer. Both allow you to staple your work.
- Authentication on these devices is carried out using the Iscte identification card, which is personal and non-transferable.

Further Information: Click here

Which operating systems are compatible with the different versions of IBM SPSS Statistics and IBM SPSS Amos?

Atualizado/Updated: 2025-12-19

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Target Audience: Iscte-IUL Community

Answer/Solution: You can find the answer here.