Services – Page 3 – Iscte-Informática

Option locked by the administrator

Atualizado/Updated: 2025-07-09

Target Audience: Iscte-IUL Community

Answer/Solution: Most of the options in the Colibri/Zoom settings can be edited by the user:

- Enable (blue mode)
- Disable (gray mode).

Further Information: Options with the note: “Locked by administrator” are enabled by default. This means that this functionality will always be available.

What are Zoom APPS?

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUl Community

Answer/Solution: With the update to the new version of ZOOM, COLIBRI now allows third-party applications to be integrated into its videoconferences.

- ZOOM APPS are third-party applications that appear within your meeting and allow you to increase your interactivity in meetings.
- The aim is to make it easier for users to access productivity, well-being and entertainment software.
- With ZOOM APPS, you’ll have a space on your screen available to work collaboratively while you meet.

Further Information: Here are some applications already tested by the FCCN team and ready to install on your ZOOM client.

What do the colors mean when I swipe my Iscte card in an RFID card reader?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Student attendance readers – These readers are located in classrooms, auditoriums and laboratories and are used to record students’ attendance at lessons.
- - Green – Attendance is recorded.
  - Red – Attendance is not recorded. The student must check that the card is associated and active.
Room access readers – These readers are located outside classrooms, auditoriums and laboratories and are used to open doors.
- - Green/Yellow – Authorized access. The door should open.
  - Red – Unauthorized access. The user must check that the card is associated and active.

I’m an external teacher. How do I get the Iscte card to use when opening classroom doors?

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Target Audience: Iscte-IUL External Teachers

Answer/Solution: Temporary cards for visiting lecturers must be requested via iajuda or WhatsApp.

Further information: See the user support page here.

I don’t have an Iscte student card. What should I do?

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Scope: Iscte-IUl Students

Students must apply for an Iscte student card at a CGD branch.

I don’t have/lost an Iscte card. How can I get a new card?

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Target Audience: Iscte-IUL Community

Answer/Solution: You should go to a CGD branch and apply for a new Iscte card.

I’ve been given a service card. How long is the card valid for?

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Target Audience: Iscte-IUL Emplyoees.

Answer/Solution: The card is temporary. You should go to a CGD branch to regularize the situation.

Which doors can I open with the Iscte card?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Profile	Classrooms Auditoriums IT Labs	Meeting Rooms	Meal Rooms
Student	Yes*	Yes*	No
Teachers or Researchess	Yes	Yes*	Yes
Technicians	Yes*	Yes*	Yes

* Only when you book a room.

Do I have to swipe my card in the RFID student attendance reader in class?

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Target Audience: Iscte-IUL Students.

Answer/Solution:

- Yes, so that your class attendance can be counted.
- For class attendance to be counted correctly, the card must be swiped at the reader within the following period: 10 minutes before the start of the lesson until 10 minutes before the end of the lesson.

In other words:

- In a class from 8:00 to 9:30, the card must be swiped at the reader from 7:50 to 9:19;
- In a class from 9:30 to 11:00, the card must be swiped at the reader from 9:20 to 10:49.
- If the RFID reader’s LED turns green or yellow, the presence has been correctly recorded.
- If the LED turns red, the presence has not been correctly recorded.

Further Information: the RFID reader is located inside the classroom.

How can I access my institutional email?

Atualizado/Updated: 2025-12-14

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Target Audience: Iscte-IUL Community

Answer/Solution: Iscte’s email service is supported by the Office 365 platform and is available to the entire academic community.

- Email access: You can access your institutional email via Outlook Web. Use your Iscte credentials (e.g. xxnes@iscte-iul.pt) to log in.
- Initial Configuration: The first time you log in, you will need to set the time zone (UTC) Dublin, Edinburgh, Lisbon, London and the language (Portuguese from Portugal).
- Email clients: The service is compatible with various email clients, including Outlook for Windows, MacOS and mobile devices.

Go to your ISCTE-IUL email account page at https://mail.iscte-iul.pt.

Further Information:

I’ve been given an Iscte card and it’s already registered in the system. How long does it take to become active?

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Target Audience: Iscte-IUL Community

Answer/Solution: As a rule, the Iscte card becomes active, i.e. can be used, after 5 minutes. If this doesn’t happen, there will be a new activation during the night.

What types of RFID readers are there at Iscte?

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Target Audience: Iscte-IUL Community

Answer/Solution: Iscte has 3 types of RFID readers:

- Door opening control system readers
  Used in all common areas – auditoriums, laboratories, classrooms, meeting rooms and dining rooms.
- Student attendance control system readers
  Applied in auditoriums, laboratories and classrooms
- Readers for the printing and scanning system
  Applied/embedded in the self-service printing and scanning system equipment.

Printing and Scanning

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Target Audience: Iscte-IUL Employees

Answer/Solution: The printing and scanning service is reserved for Iscte employess (teachers, researchers and technical staff).

The printer “Iscte on printers.iul.intra” is part of the standard installation of the computers assigned to teachers, researchers and technicians of Iscte and can also be installed on their personal computers.

- Where can I print, photocopy or scan documents? At all self-service points across campus.
- At each self-service point, there is a monochrome printer and a color multifunction printer. Both allow you to staple your work.
- Authentication on these devices is carried out using the Iscte identification card, which is personal and non-transferable.

Further Information: Click here

Which operating systems are compatible with the different versions of IBM SPSS Statistics and IBM SPSS Amos?

Atualizado/Updated: 2025-12-19

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Target Audience: Iscte-IUL Community

Answer/Solution: You can find the answer here.

How can I uninstall Microsoft or Office 365?

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Target Audience: All the world

Answer/Solution:

Open the “Control Panel“:
- - Press the Windows logo key, then type “control panel“.
  - Select “Control Panel” from the search results.
Navigate to Programs and Features:
- - Click on “Programs“, then “Programs and features“.
Select the Office Product:
- - Locate the Microsoft Office product you want to uninstall (e.g., “Microsoft 365”).
  - If you installed Office as part of a suite (like Office Home and Student), search for the suite name. For standalone apps, search by the app name.
Initiate the Uninstall:
- - Click the “Uninstall” button.
Follow the Prompts:
1. - Follow the on-screen instructions to complete the uninstall process.

Further Information: To uninstall Office on macOS, open Finder, go to ‘Applications’, select the Office programms and move them to the trash.

Networks and Connectivity

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Target Audience: Iscte-IUL Community

Answer/Solution: The network and connectivity service ensures access:

- Iscte‘s wired and wireless networks, which are part of the RCTS (Science, Technology and Society Network, managed by FCCN).
- To a secure connection between the personal computer (home network) and the Iscte network (VPN).
- To Voice over IP service (limited to Iscte employess).
- See here the RCTS Acceptable Use Policy

Further Information: Click here

What is Voice over IP?

Atualizado/Updated: 2025-05-27

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Target Audience: Iscte-IUL Employees.

Answer/Solution: Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an internet connection instead of a traditional phone line.

Further Information:

- VoIP can be used on various devices, including computers, smartphones and dedicated VoIP phones.

Can I access b-on from my home?

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Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

In the b-on service, what are “all for all” and “some for some” contents?

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Target Audience: Iscte-IUL community

Answer/Solution:

- The “all for all” contents are general contents to which subscription is obligatory. In other words, content that is common to all b-on members. There are two sets of general content available, one for research and higher education institutions and the other for hospitals.
- b-on also offers optional subscription content, under the “Some for Some” regime, only for institutions that want to subscribe to it and at an associated cost.

Further Information: Click here

b-on Publishers

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information: Click here