FAQ – Iscte-Informática

My camera isn’t working in Microsoft Teams

PT

Check if your camera is in use

- - Close all other apps that might be using your camera (like Zoom or FaceTime).
  - If you’re using an external camera, try unplugging it and plugging it back in.
  - Try restarting your device.
  - Contact support from your device’s manufacturer in case it’s a hardware issue.

I can’t join a meeting in Microsoft Teams

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

- You’re waiting in the lobby: Some organizers might place attendees in a lobby before admitting them into the meeting. Wait for someone to admit you, or reach out to the organizer directly to be let in.
- Your internet browser isn’t supported: Teams doesn’t currently support Safari for Mac. If you’re joining a Teams meeting from the web, try joining from Microsoft Edge, Google Chrome, or other supported browsers.
- Your internet connectivity is low: If your internet connection is low, you may not be able to join a Teams meeting right away. Try waiting for your connection to improve, joining from your supported mobile device, or reaching out to your internet provider.
- Security policies for the meeting are preventing you from joining: If a meeting organizer enables end-to-end encryption for a meeting, you might have limited access to join. Try reaching out to the organizer to be let in.

Further Information:

How can I choose who can bypass the lobby?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

As the meeting organizer, you get to decide who gets into your meetings directly, and who should wait for someone to let them in.

If you choose to have people wait, you (and anyone else allowed to admit people) will see a list of people in the lobby. From there you can choose whether to admit or deny them.

Who can bypass the lobby?

- - Only organizers and co-organizers – As the meeting organizer, you and any co-organizers can get into the meeting directly.
  - People who were invited – Anyone who receives the invitation, including those to whom it is forwarded, will join the meeting directly. If you don’t want people to forward the invite to others, turn off Allow Forwarding in the invitation.
  - People in my org – Only people within your org can get into your meeting directly.
  - People in my org and guests – People in your org and people with guest access can get into your meeting directly.
  - People in my org, trusted orgs, and guests – Anyone from your organization and organizations with which your IT admin has set up a connection, or anyone joining as a guest, will be able to bypass the lobby.
  - Everyone – Anyone who has access to the meeting link gets into the meeting directly, including people who call in.

Further Information:

How to invite people to a meeting in Teams?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

- New calendar
  1. Select Calendar in Teams.
  2. Schedule an event or select an existing one and select Edit.
  3. In the Invite attendees field, enter who you want to add.
  4. Select + Optional to add optional attendees.
  5. Select Save.

- Classic calendar
  1. Select Calendar in Teams.
  2. Schedule an event or double-click an existing one.
  3. In the Invite attendees field, enter who you want to add.
  4. Select + Optional to add optional attendees.
  5. Select Save.

Further Information:

- - Overview of meetings in Teams
  - How to schedule a meeting in Microsoft Teams?

How to Create Breakout Rooms in Teams?

Atualizado/Updated: 2025-07-25

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

To create breakout rooms, you must be a meeting organizer or a presenter in the meeting organizer’s organization who’s been appointed a breakout rooms manager.

Before a meeting

If you create breakout rooms before a meeting starts, you can invite up to 300 people. As soon as the meeting starts, you can open the breakout rooms.

1. 1. Select Calendar in Teams.
  2. Double-click a meeting to expand its details.
  3. Select Breakout rooms > Create rooms.
  4. Choose the number of rooms you want (up to 50).
  5. Select Add rooms.
  6. Select Assign participants.
  7. Choose how you want participants to be assigned.
  8. Select Next > Save.

During a meeting

1. 1. Select Rooms in the meeting controls.
  2. Choose the number of rooms you want to create (up to 50).
  3. Choose how you want participants to be assigned.
  4. Select Create rooms.

Tip: To add another breakout room during the meeting, select Rooms  > Add room in the meeting controls.

Further Information:

- Assign people to breakout rooms

How to Add Co-Organizers to a Meeting in Microsoft Teams?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

- New calendar
  1. Select Calendar inTeams.
  2. Select an event.
  3. Make sure the people you want to add as co-organizers are added as required attendees.
  4. Select Edit > More options.
  5. In Event, select Meeting options.
  6. In Roles > Choose co-organizers, search and select their names from the dropdown menu.
  7. Select Save.

- Classic Calendar
  1. Select Calendar inTeams.
  2. Select a a meeting or event.
  3. Make sure the people you want to add as co-organizers are added as required attendees.
  4. Select Edit.
  5. In the meeting description, press and hold ctrl and select Meeting options.
  6. In Roles > Choose co-organizers, search and select their names from the dropdown menu.
  7. Select Save.

Note: Co-organizers must be in the same org as the meeting organizer. They can also use a guest account in the same org.

Further Information:

What can I do during a Teams meeting?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information:

- Mobile

How do I Manage My Calendar in Teams?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information:

- Get started with the new calendar in Microsoft Teams

How do I schedule a Teams Meeting?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information:

- Learn how to add Teams to your Outlook meeting
- Present content

How to take part in a Teams Meeting?

PT

Público Alvo: Comunidade Iscte-IUL

Answer/Solution:

Further Information:

- I can’t join a Teams meeting

How to log in to Microsoft Teams

Atualizado/Updated: 2025-07-22

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Start Microsoft Teams.
- In Windows, select Start > Microsoft Teams.
- On Mac, open the Applications folder and select Microsoft Teams.
- On the web, go to https://teams.microsoft.com.
Sign in with your username and password (e.g., xxnes@iscte-iul.pt and password).

Further Information:

- Why am I having trouble signing in to Microsoft Teams?
- I can’t join a Teams meeting

Does swiping the card before the start of the lesson count towards attendance? And after the end of the lesson?

PT

Target Audience: Iscte-IUL Students

Answer/Solution: For the registration to be valid, it must be made within the following time interval:

- 10 minutes before the start of the lesson until 10 minutes before the end of the lesson.

In other words:

- In a lesson that takes place from 8:00 to 9:30 am, registration must take place between 7:50 and 9:19 am.
- In a lesson that takes place from 9:30 to 11:00, registration must take place between 9:20 and 10:49.

How can I identify Iscte’s RFID readers? And what are they for?

Target Audience: Iscte-IUL Community

Answer/Solution:

- Door opening control system readers
  These are applied to the doors of communal spaces (auditoriums, laboratories, classrooms, meeting rooms and dining rooms) and are used to open the doors.

- Readers for the student attendance control system
  These are installed inside Iscte’s auditoriums, laboratories and classrooms and are used to record student attendance.

- Print and copy service readers
  These are applied/embedded in the self-service printing and copying system equipment and are used to access the equipment.

I’m a student at Iscte and I have the following question regarding class attendance: Do I swipe my card before or after the lecturer?

PT

Target Audience: Iscte-IUL Students

Answer/Solution:

The card swiped by the teacher at the reader outside the classroom only serves to open the classroom door.
The card swiped by the student at the reader inside the classroom is used to record the student’s presence in class.
For class attendance to be correctly recorded, the card must be swiped at the reader from 10 minutes before the start of the lesson until 10 minutes before the end of the lesson, i.e.:
- In a lesson from 8:00 to 9:30, the card must be swiped at the reader from 7:50 to 9:19;
- In a lesson from 9:30 to 11:00, the card must be swiped at the reader from 9:20 to 10:49.

How do I activate an add-in in edoc?

EN

Público Alvo: Trabalhadores do Iscte-IUL

Sintoma: Deixou de aparecer o separador do Edoc no Outlook ou no Word

Causa: O add-in foi/está desativado

Resposta/Solução:

Abrir uma aplicação do Office (Excel, Outlook, Word…).
Clicar em “Ficheiro | File“.
Clicar em “Opções | Options“.
Clicar em “Suplementos | Add-ins”.
Clicar em “Ir | Go“.
Selecionar “edocklink Excel Addin” ou “edocklink Outlokk Addin” ou”edocklink Word Addin“, etc., conforme a aplicação do Office em uso, e clicar em “OK“.

How can I record a service request?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Go to iAjuda.
Click on “New Request“.
Select a “Category/Subcategory/…“, browsing the Service Request Catalogue.
Click on “New Request“.
Complete the questionnaire and click on “Ok“.

What is a Service Request?

PT

Target Audience: Iscte-IUL Community

Response/Solution: A request from a user for information, advice, a standard change or access to an IT service. For example, to reset a password or to be provided with a standardised set of IT services by a new user.

Service requests are generally handled by the service centre and do not require the opening of a change request (PDA). See fulfilment of requests.

Additional Information:

How can I accept resolution of an incident?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Go to iAjuda.
Click on “Validations“.
Select the “Incident“.
Click on “Accept“.
Rate the resolution of the incident from 1 (insufficient) to 5 (excellent), both in terms of “Speed of intervention” and “Quality of intervention“. If you think it’s relevant, add a comment.
Click on “Ok“.

How can I report an incident?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

1. Go to iAjuda.
2. Click on “New Incident“.
3. Select a “Category/Subcategory/…“, browsing the Incident Catalogue.
4. Click on “Create Incident“.
5. Complete the questionnaire and click on “Ok“.

What is an incident?

PT

Target Audience: Iscte-IUL Community

Answer/Solution: An incident is an unplanned interruption of an IT service or a reduction in the quality of an IT service. A failure of a configuration item that has not yet had an impact on an IT service is also an incident. For example: The failure of a hard disc in a mirrored set of discs.

More examples of incidents: the computer in the classroom won’t switch on, the video projector won’t switch on, I can’t access the internet on the desktop in the office, the self-service printer on the C5 floor has a paper jam, I can’t log in to Iscte e-learning.

Further Information: