FAQ – Iscte-Informática

Where can I find the “Install Office” option?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Go to https://portal.office.com/account
In the “Applications and devices” section, select the “Install Office” option
See the installation instructions on the official Iscte website here » https://informatica.iscte-iul.pt/en/services/software/office-365/

Additional Information:

Learn more

How do I find the IP address of a Windows computer?

PT

Selecionar o ícone de Rede Ethernet > e depois a ligação de rede Ethernet (neste exemplo, contoso.com).
Selecionar a ligaçãode rede “Ethernet“.
Em “Propriedades“, procurar o endereço IP listado junto a Endereço IPv4.

How do to register the Physical Address MAC Address?

PT

1. Sign in to “iAjuda.”
2. Click “NEW ORDER“.
3. Choose the category “Networks, Internet and Communications“.
4. Choose the sub-caregoria “Cable network“.
5. Choose “Register Mac Address“.
6. Preenher the form indicating macaddress in the format “xx:xx:xx:xx:xx:xx“.
7. Press “Next.”
8. Click “OK“.

Tip: The physical address of the network card (mac-address) that is defaulted will be the one that you can use to access the wired network.

How do to set up eduroam?

PT

On newer devices, eduroam configuration is automatic by simply entering the Iscte´s username and password.

1. Go to the Wi-Fi settings.
2. Choose the “Eduroam” network.
3. Enter your Iscte’s username and password.

- If necessary, set the generic wireless network configuration parameters with the values shown below:
  - Security: WPA/WPA2/WPA3-Enterprise
  - Type of EAP Method: PEAP ou TTLS
  - Phase 2 Authentication: MSCHAPv2
  - CA Certificate: Não Validar/No
  - User certificates: Unspecified
  - Username/Identity: User login like xxnes@iscte-iul.pt
  - Anonymous identity:
  - Domain puts (iscte-iul.pt)
  - Password: Password associated to the Iscte account

How to Access Filesender?

PT

Público Alvo: Iscte Community

Answer/Solution:

Open a browser (Chrome, Firefox, Edge, Safari, Opera…)
Go to https://filesender.fccn.pp/.
Click Login.
Search and select Iscte.
Log in with Iscte credential (e.g., xxnes@iscte-iul.pt and password).
Click Login.

How to Send a File Using Filesender?

PT

Target Audience: Comunidade Iscte-IUL

Answer/Solution:

1. Open a browser (Chrome, Firefox, Edge, Safari, Opera…)
2. Go to https://filesender.fccn.pp/.
3. Click Login.
4. Search and select Iscte.
5. Log in with Iscte credential (e.g., xxnes@iscte-iul.pt and password).
6. Click Login. The first time you use this feature, accept the terms of use.
7. Drag and drop or select the file(s).
8. Enter the recipient’s email address(es), the subject (optional), and a message (optional).
9. Click Send.

I am not receiving the Qualtrics email. What should I check?

PT

Target Audience: Iscte‑IUL community

Answer / Solution: If you are not receiving the Qualtrics email, please check the following:

Spam / Junk Folder – The email may have been automatically filtered.
Institutional email address – Make sure it is correct and active.
Existing Qualtrics account – If you already have another Qualtrics account (e.g., the free version) using the same institutional email address, you may need to use different passwords.

If you still do not receive the email, please contact Qualtrics Support:
🔗 https://www.qualtrics.com/support/ → “Can’t log in or don’t have an account?”

All information about Qualtrics is available here.

How often should I review the archive?

PT

A review every six months is recommended.

How do I do this in Outlook?

- Search for old emails with attachments:
  - Search → Has:attachments
- After checking the saved files, archive or delete unnecessary emails.

Do I need to perform a manual backup?

PT

No, if you use OneDrive/SharePoint.

How do I do this in Outlook?

- Just ensure you save attachments to the cloud instead of leaving them in the email.

How to securely archive sensitive documents?

PT

Use locations with permissions and, if necessary, password protection.

How to do this in Outlook?

- Save the file in a SharePoint/Teams folder with restricted permissions.

If sending by email

- Use Options → Encryption before sending the message.

Or protect the file in Word/Excel itself

- File → Info → Protect Document → Encrypt with Password.

When should you save links instead of files?

PT

Whenever the document is already in an official repository.

How do you do this in Outlook?

- In Teams or SharePoint, copy the file link.
- In the email, paste that link (Ctrl+V).
- Avoid attaching the file again.

Should I delete the email after archiving the attachment?

PT

Yes, to keep your inbox light.

How do I do this in Outlook?

To remove only the attachment

- Open the email.
- Click Message → Actions → Remove Attachments.

To archive or delete the email

- Click Archive (file icon) or
- Click Delete.

What is metadata and how do you use it?

PT

Metadata helps with searching in SharePoint.

How do you do this in Outlook?

After saving in SharePoint

- Go to the SharePoint site.
- Open the library where you saved the file.
- Select the file.
- In the side pane, fill in fields such as Category, Tag, Status, etc.

Where should I save documents shared with teams?

PT

Use SharePoint or Microsoft Teams.

How do I do this in Outlook?

- Right-click on the attachment.
- Select Save As.
- Navigate to the SharePoint/Teams library (it appears in File Explorer as a synchronized location).

Where should I save attachments for individual use?

PT

OneDrive is recommended.

How do I do this in Outlook?

- Right-click on the attachment.
- Choose Save to OneDrive (if available).
- Or Save As → select the OneDrive folder.

Why shouldn’t I save attachments in my mailbox?

PT

Because email is not a storage location. Saving attachments elsewhere reduces the size of your mailbox and improves security.

How do I do this in Outlook?

To save attachments outside of email

- Open the email.
- Right-click on the attachment.
- Select Save as.
- Select OneDrive, SharePoint, or a local folder that syncs with the cloud.

What useful Outlook features should I use?

PT

Priority Inbox

- View → Show Priority Inbox.

Sweep

- Select email → Home → Move → Sweep.
- Choose automatic actions for newsletters and notifications.

MailTips

- Enabled by default.
- Shows alerts when sending (e.g., large lists, external recipients).
- Configuration: File → Options → Mail → MailTips.

What are scheduled sending and drafts for?

PT

They allow you to send messages at appropriate times and manage messages to be reviewed.

How do I do this in Outlook?

View drafts
- - Drafts folder in the left pane.
Schedule sending
- - Create email → Options → Delay Delivery → set date/time.
  - Close Properties window → Send.

How to manage attachments correctly?

PT

Save files outside of email to avoid clutter and loss of information.

How to do this in Outlook?

Save attachments to OneDrive/SharePoint
- - Click on the attachment → Save As.
  - Choose the folder.
  - Click on the attachment → Remove Attachment
Send links instead of attachments
- - In email: Insert → Link

OneDrive/SharePoint

- Select file → Share

Filesender

- See here how to send a file?

Should the Inbox be used as an archive?

EN

No. It should only contain pending emails.

How to do this in Outlook?

Archive completed items
- Click Archive.
- Or move them to the desired folder: Drag → Drop.