What should you do if you forget your login credentials?

Target Audience: Iscte Community

Answer/Solution:

If you forget your username or institutional password, you must reset your credentials through Iscte’s IT services.

Until your credentials are restored, you will not be able to access eduroam or other Iscte digital services.

⚠️ After changing your password, we recommend updating your eduroam settings on all devices where it is configured.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

• • Description of the problem (e.g., forgotten password, locked account, error message)
  • Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

• • Wireless Network (overview)
  • How can I recover the password on Okta?
  • Não consigo definir uma palavra-passe para a minha conta do Iscte
  • How do I remove an old eduroam configuration?
  • How do I set up eduroam on my phone (Android / iOS)?
  • How do I set up eduroam on my computer (Windows / macOS / Linux)?