Frequently Asked Questions
To make it easier to find information, the Frequently Asked Questions are organized into categories and subcategories.
Select the relevant area and then choose the corresponding subcategory. There you will find a set of answers to the most common questions, presented in an accordion format.
Need help resolving an issue?
Check out our step-by-step guides to diagnose and fix problems with Iscte’s main services.
🔐Identification & Access
📱Applications
- 🔬 Ciência-Iscte – Platform for managing the scientific production of Iscte-IUL teachers and researchers.
- 🪑 Clearooms – Booking system for desks and meeting rooms in Building 4.
- 📂 edoc – Document management system.
- 🎉 Events – Events management platform.
- 🎓 Fenix + – Platform for managing the teaching and learning process at Iscte-IUL.
- 🛠️ iAjuda – Iscte-IUL IT service portal.
- 🏅 IMeritus – Portal for evaluating the performance of Iscte-IUL teachers and researchers.
- 🏛️ Iscte Portal – Iscte’s main communication channel on the web, with information on courses, news, events, etc.
- 🌐 MyIscte – Iscte-IUL intranet.
- 📱 Mobile App – Mobile application available to the entire Iscte-IUL community.
- 📚 Moodle – Iscte-IUL e-Learning platform.
- 💻Online-Learning – Iscte-IUL online learning platform.
- 👥 Recruitment – Recruitment management platform.
- 💰 Singap – Financial management, asset management, human resources management, and project management.
- 🔍 Turnitin – Plagiarism detection service.
🎓Teaching & Learning
- 📚 Moodle – Iscte-IUL e-Learning platform.
- 💻Online-Learning – Iscte-IUL online learning platform.
- 🤝Collaboration and Knowledge
- 💻Software
🤝Collaboration and Knowledge
- Teams
- Educast – Video management service.
- Filesender – Sending and temporary storage of large files.
- NAU – Online education and training platform for large audiences.
- Online Learning – Video lesson platform promoted by LLCT-Iscte.
- Videocast – Service of video transmission, audio and slides in real time.
- Colibri/Zoom
💻 Iscte Equipment
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🖨️Printing and Scanning
🌐Networks and Connectivity
💾Software
- IBM SPSS AMOS – Allows the use of structural equation modelling (SEM) to test hypotheses.
- Autodesk – Free access to educational software.
- Eviews – Access to forecasting and statistical modelling tools.
- Intel – Includes software development toolkits.
- Matlab – Numerical computing and programming software.
- MAXQDA – Qualitative data analysis and mixed methods research.
- Microsoft Azure – Software, including Windows 10, Microsoft Visio and Microsoft Project.
- Microsoft Copilot – AI tool that facilitates content creation, editing and analysis.
- Office365 – Microsoft’s suite of applications.
- Qualtrics – Data collection products for academic research.
- R – Computational statistics software
- IBM SkillsBuild – A free educational program designed to help learners develop valuable skills and access career opportunities, particularly in the tech field.
- IBM SPSS Statistics – Advanced statistical analysis.
- IBM SPSS Modeler – Application of data extraction and text analysis software.
- Stata – Statistical software.
- think-cell – A Microsoft Office add-in for PowerPoint and Excel that integrates with these applications, making it easier to build and visualise simple or complex graphs.
Support Channels
If you did not find the answer in the FAQs or in the step-by-step guides to diagnose and resolve issues, you can contact IT support.
