I can’t log in to the Colibri service

Scope: Iscte-IUL Community

If you are having problems logging in to the Colibri service, proceed as follows:

1. In your web browser, open a private browsing window.
   
   To open a private browsing window in Google Chrome or Microsoft Edge, you can use the keyboard shortcut “Ctrl+Shit+N”, or click on the icon with three dots, and click on “New private browsing window”.
   
   
2. Go to colibri.fccn.pt and click on the “Sign in” button.
3. You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

If you manage to access the Colibri service successfully, follow these steps:

1. Close the private browsing window.
2. Go to Internet browser options and clear the browser cache.
3. Close the web browser and open it again;
4. Access and log in to the Colibri service.

Read the following help articles to find out how to clear the cache:

• • Clearing cache in Google Chrome 
  • Clearing cache in Microsoft Edge
  • Clearing cache in Mozilla Firefox