What should you do if the connection fails after an operating system update?
Target Audience: Iscte Community
Probable Cause:
After updating your operating system (Windows, macOS, Android, or iOS), you may experience incompatibilities with your previous eduroam settings.
Answer/Solution:
In such cases, we recommend:
- Removing the eduroam network from your device’s Wi-Fi settings.
- Restart the device (optional, but recommended).
- Re-configuring eduroam.
If the Problem Persists:
If you are unable to fix the problem, please contact IT Support and provide the following information:
- Description of the problem (e.g., forgotten password, locked account, error message)
- Device(s) and operating system(s) used (optional, but helpful)
Further Information:
See also: