Printing error – Windows Hello

Target Audience: Iscte Employees

Answer/Solution:

For users who have configured PIN or fingerprint authentication – Windows Hello – and were unable to print (error 0x000006ba), follow these steps:

1. 1. Access the “Printers & Scanners” menu using the Windows search box.

      
      

   2. Select the printer and press the “Remove“.

      
      

   3. Establish a connection to the Iscte print server by running the command \\printers.iul.intra in the Windows search box.

      
      
      
      Tip: Outside Iscte installations, connect to the VPN before attempting to connect to the Iscte print server.

   4. In the Windows Security window, click on “More choices“.

      
      
      
      

   5. Select “Use a different account“.

      
      
      
      

   6. Authenticate to the print server and select “Remember my credentials“.

      
      Username: Type “IUL\username” (e.g., IUL\xxnes)
      Password: Type Iscte account password
      
      

      
      
      

   7. Press the OK button.
   8. Install the Iscte network printer driver using the right mouse button and choosing the Connect… option and wait for the installation to finish.
      
      

      
      
      

      
      
      

Further Information:

See also:

• • Printing and Scanning (overview)