Skip to content Skip to main navigation Skip to footer

What to Do If You Entered Your Credentials on a Suspicious Page

PT

Target Audience: Iscte Community

Answer/Solution:

🔐 1. Change Your Password Immediately  → This is essential to prevent unauthorized access using compromised credentials

    • Change the password or the affected account as soon as possible
    • Chose a strong, unique password that is not used elsewhere
    • If the same password is used for other services, change it for those accounts as well

🔄 2. Sign Out of Active Sessions  → This helps ensure that any unauthorized access already established is terminated

    • Sign out of all active sessions and devices (global sign-out, if available)
    • Sign back in only after changing your password

🔐 3. Strengthen Account Security  → Additional security measures can help prevent further unauthorized access

    • Enable Multi-Factor Authentication (MFA) if it is not already enabled/li>
    • Review your account security settings
    • Check for unauthorized changes, such as email forwarding rules or modified recovery options

🔍 4. Review Account Activity  → This can help determine whether the account has already been misused

    • Check for:
      • Unrecognized sign-ins
      • Emails sent without your knowledge
      • Changes to account data or settings
    • Continue monitoring account activity after changing your password.

📸 5. Collect Evidence  → This information may assist with incident investigation and prevention

    • Save the URL of the suspicious page
    • Take screenshots of the page, if available
    • Record the date and time of the incident

📣 6. Contact Technical Support  → Technical support may be able to apply additional protective measures and monitor for suspicious activity

    • Report the incident as soon as possible
    • Include:
      • Confirmation that credentials were entered on a suspicious page
      • When the incident occurred
      • Any actions already taken (e.g., password change, MFA activation)

Further Information:

Even after changing your password, you should continue monitoring the affected account for a period of time. Unauthorized access attempts or other consequences of the incident may occur after the initial compromise.

See also: