What to Do If You Entered Your Credentials on a Suspicious Page
Target Audience: Iscte Community
Answer/Solution:
🔐 1. Change Your Password Immediately → This is essential to prevent unauthorized access using compromised credentials
- Change the password or the affected account as soon as possible
- Chose a strong, unique password that is not used elsewhere
- If the same password is used for other services, change it for those accounts as well
🔄 2. Sign Out of Active Sessions → This helps ensure that any unauthorized access already established is terminated
- Sign out of all active sessions and devices (global sign-out, if available)
- Sign back in only after changing your password
🔐 3. Strengthen Account Security → Additional security measures can help prevent further unauthorized access
- Enable Multi-Factor Authentication (MFA) if it is not already enabled/li>
- Review your account security settings
- Check for unauthorized changes, such as email forwarding rules or modified recovery options
🔍 4. Review Account Activity → This can help determine whether the account has already been misused
- Check for:
- Unrecognized sign-ins
- Emails sent without your knowledge
- Changes to account data or settings
- Continue monitoring account activity after changing your password.
- Check for:
📸 5. Collect Evidence → This information may assist with incident investigation and prevention
- Save the URL of the suspicious page
- Take screenshots of the page, if available
- Record the date and time of the incident
📣 6. Contact Technical Support → Technical support may be able to apply additional protective measures and monitor for suspicious activity
- Report the incident as soon as possible
- Include:
- Confirmation that credentials were entered on a suspicious page
- When the incident occurred
- Any actions already taken (e.g., password change, MFA activation)
Further Information:
Even after changing your password, you should continue monitoring the affected account for a period of time. Unauthorized access attempts or other consequences of the incident may occur after the initial compromise.
See also:
- Email (overview)
- Troubleshooting Guide
- Cybersecurity Awareness