I can’t find the printer on my computer. What should I do?

Atualizado/Updated: 2026-05-15

Target Audience: Iscte Employees

Probable Cause:

If you cannot find the Iscte printer on your computer, the problem is usually related to the network connection, installation, or authentication.

Common scenarios:

- You are off campus without an active VPN
- The installation was interrupted or incomplete
- Incorrect credentials were used
- The printer was added but did not become active

Answer/Solution:

To try to resolve the issue, follow the steps below.

Check your network connection
- - Confirm that you are connected to the Iscte network:
    - On campus: eduroam Wi-Fi or wired connection
    - Off campus: connection via VPN
  - Without access to the internal network, you will not be able to send jobs to print.
Confirm printer installation
- - If the printer on printers.iul.intra does not appear in the list:
    - It may not be installed or may be misconfigured
  - In that case
    - Reinstall the printer
  - Incorrect drivers may prevent printing or cause errors.
Use the correct credentials
- - During installation, you must authenticate using the format:
    - IUL\username
  - If you use incorrect credentials:
    - Installation may fail
    - The printer may not appear in the system
Use another computer to troubleshoot the problem

If the Problem Persists:

If you are unable to resolve the issue, please contact IT Support and provide the following information:

- Operating system (Windows/Mac/Linux)
- Connection type (on-campus or VPN)
- Steps you have already taken

Further Information