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I can’t connect to the VPN because I can’t use the MFA app. What should I do?

If you can’t connect to the VPN because you can’t access or use the MFA app (e.g. Okta Verify), check if:

  • You have changed your phone or personal device.
  • The Okta Verify app (or another authentication app, such as Google Authenticator) has been uninstalled.

In these cases, you should contact us by creating a service request on our iAjuda service portal or by sending a message via WhatsApp to +351 917 308 650. Our service will reset the MFA, allowing you to reconfigure multifactor authentication. For more information, see our support page.