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How to track the execution of a service request?

Atualizado/Updated: 2025-01-17

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

  1. Go to iAjuda.
  2. Click on “My Tickets”.
  3. Choose “Service Request”.

    Apply one of the 5 filters provided by iAjuda to make it easier to identify the ticket: “In Resolution”, “Closed”, “Pending”, “Registered” and “Solved”.

  4. For each “Service request” you can perform 3 types of actions: “Details”, “Update” and “Attachments”.