Collaboration and Knowledge
An error occurred while trying to log in with SSO

Scope: Iscte-IUL Community
When this error message appears, it means that you have previously entered your institutional e-mail address on the ZOOM website.
Action: You will need to delete this account by following these steps:
- Log in to the Zoom web portal with your institutional e-mail address (SSO).
- In the navigation menu, click on “Account management” and then on “Account profile”.
- Click on “Close my account”.
- Click “Yes” to confirm that you want to close your Zoom account. This will delete your Zoom account permanently.
- You will be redirected to the Zoom homepage and a message will appear informing you that your account has been successfully closed.
Note: After this step the user can now access the colibri service: colibri.fccn.pt and perform federated authentication on the service.
Confirm your e-mail address

Scope: Iscte-IUL Community
When you log in to the Colibri service, you get the message: “Confirm your e-mail address”.
Action: You should contact Iscte-IUL IT and ask for the necessary user attributes to be corrected in order to authenticate with the Colibri service.
You can check your user attributes on the RCTSaai service website in the My Profile section.
What are the differences between a BASIC, PRO or WEBINAR account?
Scope: Iscte-IUL Community
The Zoom account types used in Colibri videoconferencing are as follows:
Basic
- Meetings lasting a maximum of 40 minutes.
- Up to 100 participants per session.
- Students and researchers only have BASIC accounts.
Pro/Licensed
- Meetings with no maximum duration.
- Up to 300 participants per session.
- Possibility of recording in the cloud.
- Polls.
- Connection to videoconferencing terminals (H.323).
- Breakout rooms.
- Only available for “staff” or “faculty” (teachers) accounts.
Webinar
- By request only.
- Above 300 participants up to 1,000 per session.
- Possibility of recording in the cloud.
- Polls.
- Q&As
- Training room.
- Only available for “staff” or “faculty” (teachers) accounts.
With this comparative table, you can analyze the differences between these three accounts.

Click here to find out what type of account you have.
Option locked by the administrator
Scope: Iscte-IUL Community
Most of the options in the settings can be edited by the user: enable (blue mode) or disable (gray mode).
Options with the note: “Locked by administrator” are enabled by default. This means that this functionality will always be available.
What are Zoom APPS?
Scope: Iscte-IUl Community
With the update to the new version of ZOOM, COLIBRI now allows third-party applications to be integrated into its videoconferences.
ZOOM APPS are third-party applications that appear within your meeting and allow you to increase your interactivity in meetings.
The aim is to make it easier for users to access productivity, well-being and entertainment software.
With ZOOM APPS, you’ll have a space on your screen available to work collaboratively while you meet.
Here are some applications already tested by the FCCN team and ready to install on your ZOOM client.
Can I access b-on from my home?
Scope: Iscte-IUL community
It is possible to access b-on outside Iscte via VPN (Virtual Private Network).
Here’s how to set up and use Iscte’s VPN.
Learn more about b-on
In the b-on service, what are “all for all” and “some for some” contents?
Scope: Iscte-IUL community
The “all for all” contents are general contents to which subscription is obligatory. In other words, content that is common to all b-on members. There are two sets of general content available, one for research and higher education institutions and the other for hospitals.
b-on also offers optional subscription content, under the “Some for Some” regime, only for institutions that want to subscribe to it and at an associated cost.
Learn more about b-on
b-on Publishers
What’s b-on?
Scope: Iscte-IUL community
The Biblioteca do Conhecimento Online (b-on) is an online library that provides access to the full text of thousands of journals and ebooks from some of the main international scientific publishers.
Learn more about b-on
How can I use ZOOM APPS?
Atualizado/Updated: 2025-01-17
Scope: Iscte-IUL community
Action:
- You should download the latest version of Zoom.
- In the ZOOM client, click on the “APPS” tab on the desktop or access it via the toolbar in the meeting.
- Click on “Discover” to see the list of available apps and add your favorites.
Further information: Direct access to the Zoom API is still restricted to the FCCN for security and service management reasons.
Whats the type of my Zoom account?
Atualizado/Updated: 2025-01-17
Scope: Iscte-IUL community
- The Colibri service is a service that requires user authentication by the RCTSaai federation.
- The authentication process is carried out by you, using your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).
- To check which type of account you have, click here.
- Once logged in, all the information about your account will appear. In the “affiliation” field, you will see what type of account you have (students, staff or faculty).
How can I hold a safe meeting?
Atualizado/Updated: 2025-01-17
Scope: Iscte Community
- During a Zoom meeting, the host and co-host have access to the Host Tools.
- This menu centralizes the security control of the meeting, allowing the host or co-host to manage the participants, video, audio, chat and other important options.
- Most of the settings can be predefined when the meeting is scheduled.
This menu provides a clear overview of the security features in place, where the host can:
Lock meeting: locks the meeting, preventing new participants from joining the meeting.
Enable waiting room: activates the waiting room for new participants or to move current participants to the waiting room.
Hide profile pictures: hides all profile pictures, including that of the host. Instead, the names will be displayed.
You can set the following participant permissions independently:
Share screen;
Chat;
Self rename;
Activate audio;
Start video;
Annotation on shared content;
Share whiteboards;
Share annotations;
Record on computer;
Request to record on computer;
Request host to start cloud recording;
Collaborate with Zoom Apps;
Set meeting timers.
Remove participant: allows you to remove a participant from the meeting. The participant cannot rejoin unless you allow removed participants to rejoin in the Meeting settings.
Suspend participant activities: disable video, audio, Zoom Apps and the ability to share the screen for all participants. It also locks the meeting to prevent participants from joining. This option will be applied to all participants.
How do I log in to the Colibri service?
How can I change the language in the Zoom client on Windows?
Atualizado/Updated: 2025-01-17
Scope: Iscte-IUL Community
Action:
- Select the “^” icon on the Windows taskbar.
- Right-click on the Zoom icon in the notification tray.
- Choose the “Switch languages” option.
- Zoom is automatically restarted with the new language.
How can I change the language in the Zoom client on iOS?
Atualizado/Updated: 2025-01-17
Scope: Iscte-IUL Community
On iOS, the language of Zoom is determined by the default language of the operating system.
Action:
- Open the Settings on your iOS device.
- Scroll down and tap “General”.
- Scroll down and tap “Language and region”.
- Tap on “iPhone/iPad language”.
- Choose your language.
- Tap “Done”.
- Zoom automatically restarts with the new language.
How can I change the language in the Zoom client on Android?
Atualizado/Updated: 2025-01-17
Scope: Iscte-IUL Community
On Android, the language of Zoom is determined by the default language of the operating system.
Action:
- Open the “Settings” on your Android device.
- Tap on “Input language”.
- Tap on the new language.
- Zoom is automatically restarted with the new language.
I am a student and I can’t get a PRO account
Atualizado/Updated: 2025-01-17
Scope: Iscte-IUL Students
Students can only take advantage of BASIC licensing, given the high number of daily uses of the service.
They can meet with up to 100 participants for 40 minutes. At the end of that session, they must log out and log back in using the same link/ID.
How can I access the b-on search service?
Atualizado/Updated: 2025-05-23
Scope: Iscte-IUL Community
Action: Access to the b-on search service is via the website or the search portal.
Learn more about b-on
How can I access the contents of b-on?
Atualizado/Updated: 2025-05-23
Scope: Iscte-IUL Community
Action:
- Content can be accessed from any computer connected to the Internet and whose IP address belongs to the b-on network.
- This access can be made from the b-on search service, the publishers’ websites or through any search engine.
- Here‘s how to access b-on from home.
Learn more about b-on