Collaboration and Knowledge – Iscte-Informática

My camera isn’t working in Microsoft Teams

PT

Check if your camera is in use

- - Close all other apps that might be using your camera (like Zoom or FaceTime).
  - If you’re using an external camera, try unplugging it and plugging it back in.
  - Try restarting your device.
  - Contact support from your device’s manufacturer in case it’s a hardware issue.

I can’t join a meeting in Microsoft Teams

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

- You’re waiting in the lobby: Some organizers might place attendees in a lobby before admitting them into the meeting. Wait for someone to admit you, or reach out to the organizer directly to be let in.
- Your internet browser isn’t supported: Teams doesn’t currently support Safari for Mac. If you’re joining a Teams meeting from the web, try joining from Microsoft Edge, Google Chrome, or other supported browsers.
- Your internet connectivity is low: If your internet connection is low, you may not be able to join a Teams meeting right away. Try waiting for your connection to improve, joining from your supported mobile device, or reaching out to your internet provider.
- Security policies for the meeting are preventing you from joining: If a meeting organizer enables end-to-end encryption for a meeting, you might have limited access to join. Try reaching out to the organizer to be let in.

Further Information:

How to invite people to a meeting in Teams?

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Target Audience: Iscte-IUL Community

Answer/Solution:

- New calendar
  1. Select Calendar in Teams.
  2. Schedule an event or select an existing one and select Edit.
  3. In the Invite attendees field, enter who you want to add.
  4. Select + Optional to add optional attendees.
  5. Select Save.

- Classic calendar
  1. Select Calendar in Teams.
  2. Schedule an event or double-click an existing one.
  3. In the Invite attendees field, enter who you want to add.
  4. Select + Optional to add optional attendees.
  5. Select Save.

Further Information:

- - Overview of meetings in Teams
  - How to schedule a meeting in Microsoft Teams?

How to Create Breakout Rooms in Teams?

Atualizado/Updated: 2025-07-25

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

To create breakout rooms, you must be a meeting organizer or a presenter in the meeting organizer’s organization who’s been appointed a breakout rooms manager.

Before a meeting

If you create breakout rooms before a meeting starts, you can invite up to 300 people. As soon as the meeting starts, you can open the breakout rooms.

1. 1. Select Calendar in Teams.
  2. Double-click a meeting to expand its details.
  3. Select Breakout rooms > Create rooms.
  4. Choose the number of rooms you want (up to 50).
  5. Select Add rooms.
  6. Select Assign participants.
  7. Choose how you want participants to be assigned.
  8. Select Next > Save.

During a meeting

1. 1. Select Rooms in the meeting controls.
  2. Choose the number of rooms you want to create (up to 50).
  3. Choose how you want participants to be assigned.
  4. Select Create rooms.

Tip: To add another breakout room during the meeting, select Rooms  > Add room in the meeting controls.

Further Information:

- Assign people to breakout rooms

How to Add Co-Organizers to a Meeting in Microsoft Teams?

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

- New calendar
  1. Select Calendar inTeams.
  2. Select an event.
  3. Make sure the people you want to add as co-organizers are added as required attendees.
  4. Select Edit > More options.
  5. In Event, select Meeting options.
  6. In Roles > Choose co-organizers, search and select their names from the dropdown menu.
  7. Select Save.

- Classic Calendar
  1. Select Calendar inTeams.
  2. Select a a meeting or event.
  3. Make sure the people you want to add as co-organizers are added as required attendees.
  4. Select Edit.
  5. In the meeting description, press and hold ctrl and select Meeting options.
  6. In Roles > Choose co-organizers, search and select their names from the dropdown menu.
  7. Select Save.

Note: Co-organizers must be in the same org as the meeting organizer. They can also use a guest account in the same org.

Further Information:

What can I do during a Teams meeting?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information:

- Mobile

How do I Manage My Calendar in Teams?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information:

- Get started with the new calendar in Microsoft Teams

How do I schedule a Teams Meeting?

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information:

- Learn how to add Teams to your Outlook meeting
- Present content

How to take part in a Teams Meeting?

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Público Alvo: Comunidade Iscte-IUL

Answer/Solution:

Further Information:

- I can’t join a Teams meeting

How to log in to Microsoft Teams

Atualizado/Updated: 2025-07-22

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

Start Microsoft Teams.
- In Windows, select Start > Microsoft Teams.
- On Mac, open the Applications folder and select Microsoft Teams.
- On the web, go to https://teams.microsoft.com.
Sign in with your username and password (e.g., xxnes@iscte-iul.pt and password).

Further Information:

- Why am I having trouble signing in to Microsoft Teams?
- I can’t join a Teams meeting

I can’t log in to the Colibri service

Atualizado/Updated: 2025-07-08

PT

Target Audience: Iscte-IUL Community

Answer/Solution: If you are having problems logging in to the Colibri service, proceed as follows:

In your web browser, open a private browsing window.
To open a private browsing window in Google Chrome or Microsoft Edge, you can use the keyboard shortcut “Ctrl+Shit+N”, or click on the icon with three dots, and click on “New private browsing window”.
Go to colibri.fccn.pt and click on the “Sign in” button.
You will be redirected to the institution selection page where you must select “Iscte” and log in with your Iscte account credentials (e.g. xxnes@iscte-iul.pt and the corresponding password).

If you manage to access the Colibri service successfully, follow these steps:

Close the private browsing window.
Go to Internet browser options and clear the browser cache.
Close the web browser and open it again;
Access and log in to the Colibri service.

Further Information: Read the following help articles to find out how to clear the cache:

An error occurred while trying to log in with SSO

Atualizado/Updated: 2025-07-08

PT

Target Audience: Iscte-IUL Community

Answer/Solution:

- When this error message appears, it means that you have previously entered your institutional e-mail address on the ZOOM website.
- You will need to delete this account by following these steps:

1. Log in to the Zoom web portal with your institutional e-mail address (SSO).
2. In the navigation menu, click on “Account management” and then on “Account profile”.
3. Click on “Close my account”.
4. Click “Yes” to confirm that you want to close your Zoom account. This will delete your Zoom account permanently.
5. You will be redirected to the Zoom homepage and a message will appear informing you that your account has been successfully closed.

- After this step the user can now access the colibri service: colibri.fccn.pt and perform federated authentication on the service.

Further Information: Click here

Confirm your e-mail address

Atualizado/Updated: 2025-07-08

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Target Audience: Iscte-IUL Community

Answer/Solution:

- When you log in to the Colibri service, you get the message: “Confirm your e-mail address”.
- You should contact us and ask for the necessary user attributes to be corrected in order to authenticate with the Colibri service.

Further Information: You can check your user attributes on the RCTSaai service website in the My Profile section.

What are the differences between a BASIC, PRO or WEBINAR account?

Atualizado/Updated: 2025-07-10

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Target Audience: Iscte-IUL Community

Answer/Solution: The Zoom account types used in Colibri videoconferencing are as follows:

Basic

- - Meetings lasting a maximum of 40 minutes.
  - Up to 100 participants per session.
  - Students and researchers only have BASIC accounts.

Pro/Licensed

- - Meetings with no maximum duration.
  - Up to 300 participants per session.
  - Possibility of recording in the cloud.
  - Polls.
  - Connection to videoconferencing terminals (H.323).
  - Breakout rooms.
  - Only available for “staff” or “faculty” (teachers) accounts.

Webinar

- - By request only.
  - Above 300 participants up to 1,000 per session.
  - Possibility of recording in the cloud.
  - Polls.
  - Q&As
  - Training room.
  - Only available for “staff” or “faculty” (teachers) accounts.

With this comparative table, you can analyze the differences between these three accounts.

Further Information: Click here to checkt what type of account you have.

Option locked by the administrator

Atualizado/Updated: 2025-07-09

PT

Target Audience: Iscte-IUL Community

Answer/Solution: Most of the options in the Colibri/Zoom settings can be edited by the user:

- Enable (blue mode)
- Disable (gray mode).

Further Information: Options with the note: “Locked by administrator” are enabled by default. This means that this functionality will always be available.

What are Zoom APPS?

Atualizado/Updated: 2025-07-08

PT

Target Audience: Iscte-IUl Community

Answer/Solution: With the update to the new version of ZOOM, COLIBRI now allows third-party applications to be integrated into its videoconferences.

- ZOOM APPS are third-party applications that appear within your meeting and allow you to increase your interactivity in meetings.
- The aim is to make it easier for users to access productivity, well-being and entertainment software.
- With ZOOM APPS, you’ll have a space on your screen available to work collaboratively while you meet.

Further Information: Here are some applications already tested by the FCCN team and ready to install on your ZOOM client.

Can I access b-on from my home?

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Target Audience: Iscte-IUL Community

Answer/Solution: It is possible to access b-on outside Iscte via VPN (Virtual Private Network).

Further Information: Here’s how to set up and use Iscte’s VPN.

In the b-on service, what are “all for all” and “some for some” contents?

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Target Audience: Iscte-IUL community

Answer/Solution:

- The “all for all” contents are general contents to which subscription is obligatory. In other words, content that is common to all b-on members. There are two sets of general content available, one for research and higher education institutions and the other for hospitals.
- b-on also offers optional subscription content, under the “Some for Some” regime, only for institutions that want to subscribe to it and at an associated cost.

Further Information: Click here

b-on Publishers

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Target Audience: Iscte-IUL Community

Answer/Solution:

Further Information: Click here

What’s b-on?

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Target Audience: Iscte-IUL Community

Answer/Solution: The Biblioteca do Conhecimento Online (b-on) is an online library that provides access to the full text of thousands of journals and ebooks from some of the main international scientific publishers.

Further Information: Click here