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The print job is stuck in the print queue

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Employees

Probable Cause:

If a job is stuck in the print queue, it means it was not sent or processed correctly by the printer.

Answer/Solution:

If a job is stuck in the print queue, it means it wasn’t sent or processed correctly by the printer. Follow the steps below to solve the issue.

  1. Check the print queue
      • On your computer, open the print queue for the printer you are using
      • Check the document’s status:
        • Paused / On hold
        • Error
      • If there are multiple jobs:
        • Identify your document
        • Check if it is blocked by a previous job
  2. Cancel blocked jobs
      • Right-click on the document and select Cancel
      • If you cannot remove it:
        • Cancel all jobs in the queue
      • After clearing the queue
        • Wait a few seconds
        • Try printing again
  3. Restart the print service (on the computer)
      • Close all open applications
      • Restart the computer
      • This helps clear communication errors with the printer
  4. Check network connection
      • Confirm that you are connected to the Iscte network:
        • Eduroam Wi-Fi, network cable, or VPN
      • An unstable connection can cause transmission failures and leave jobs “stuck”
  5. Check the printer status
      • Verify that the printer:
        • Is turned on
        • Has no errors (e.g., paper jam, low toner)
      • Physical issues may prevent the print queue from processing
  6. Resend the document
      • After clearing the queue:
        • Reopen the file
        • Send a new print job
      • Avoid resending multiple times without clearing the queue first
  7. Test on another Multifunction Device/Printer
      • If the problem persists:
        • Try printing on another available printer
      • This allows you to confirm whether the problem is specific to the device

If the issue persists:

If you are unable to resolve the issue, please contact IT Support and provide the following information:

    • Printer name
    • Location
    • Document name (if possible)
    • Description of the error encountered
    • Screenshot of the error message (if available)

Further Information:

See also: