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I can’t print

Atualizado/Updated: 2026-05-15

PT

Target Audience: Iscte Employees

Probable Cause:

If you are unable to print, the problem is usually related to the connection, printer selection, or local settings.

Answer/Solution:

If you are unable to print, the problem is usually related to your network connection, printer selection, or local settings. Follow the steps below in order.

  1. Check your network connection
      • Make sure you are connected to the Iscte network:
        • On campus: eduroam Wi-Fi or wired connection
        • Off campus: connection via VPN
      • Without access to the internal network, sending jobs to print will not be possible.
  2. Confirm selected printer
      • When printing, verify that you have selected the correct printer (printer on printers.iul.intra).
      • Pay special attention to:
        • Printers with similar names
        • Printers in other locations
      • If the wrong printer is selected, the job may not appear or may be sent to a different location.
  3. Check printer status
      • Confirm that:
        • It is turned on and operational
        • It has paper available
        • There are no error messages on the screen (e.g., paper jam, low toner)
      • If the printer is unavailable, try using another one nearby.
  4. Check the print queue on your computer
      • Open the print queue and check the document’s status:
        • Pending: may indicate a communication problem
        • Error: the print job failed
      • Recommended actions:
        • Cancel blocked print jobs
        • Resend the document
  5. Restart the printing process
      • Close the document and the application (Word, PDF, etc.)
      • Reopen the file and try printing
      • If necessary:
        • Restart the computer
        • Reconnect to the network
  6. Verify printer installation
      • If the printer iscte printers.iul.intra does not appear in the printers list:
        • It may not be installed or may be configured incorrectly
      • In that case
      • Incorrect drivers may prevent printing or cause errors.
  7. Test with another document
      • Try printing a different file (e.g., a simple PDF or Word document)
      • If it works:
        • The problem may be with the original file
      • If it doesn’t work:
        • The problem is likely a configuration or network issue

If the Problem Persists:

If you are unable to resolve the issue, please contact IT Support, providing the following information:

    • Printer name (printer on printers.iul.intra)
    • Location and type of device (printer or multifunction device)
    • Document name (if possible)
    • Description of the error observed

Further Information:

See also: