The Iscte card is not recognized by the printer/multifunction device. Why?

Target Audience: Iscte Employees

Probable Cause:

If your Iscte card is not recognized by the printer or multifunction device, the problem is usually related to card activation, registration, or reading.

Answer/Solution:

To try to fix the problem, follow the steps below.

1. Check the card’s position
   • • Hold the card correctly against the reader (area indicated on the printer)
     • Keep the card still for a few seconds
     • Avoid covers or objects that may interfere with reading
2. Verify that the card is active for printing
   • • The card may not be activated for use with printing services
     • In these cases, it will need to be activated by technical services
     • Without activation, the printer will not be able to link the user to the system
3. Confirm the card’s association with the account
   • • The card must be correctly linked to your institutional account
     • If it was recently issued or replaced, it may not yet be configured
4. Test on another printer/multifunction device
   • • Try using the card on another multifunction device
     • This helps determine whether:
       • The problem is with the card
       • Or with the specific device
5. Check the physical condition of the card
   • • Make sure the card:
       • Is not damaged
       • Shows no wear in the reading area
     • Damaged cards may not be recognized correctly

If the Problem Persists:

If, after these checks, the card is still not recognized, you should contact IT Support, providing the following information:

• • Username (e.g., xxnes@iscte-iul.pt)
  • Location and type of device (printer or multifunction device) where you tried to use the card
  • Description of the problem
  • Photo of the error message (if possible)

Further Information:

See also:

• • Printing and Scanning (overview)
  • Iscte ID Card