I can’t scan to email. What should I check?

1. Confirm authentication on the multifunction printer
   • • Make sure you have logged in correctly:
       • With your Iscte card
     • If authentication is not successful, the email will not be sent
2. Check the status of your Iscte card
   • • Confirm that your card is active and functional
     • If the card is not activated or is malfunctioning, the printer will not allow the operation
3. Confirm association of the institutional email
   • • Verify that your institutional email is correctly configured and associated with your account
       • If the email is not associated
       • The scan will not be sent
4. Check messages on the printer screen
   • • After attempting to scan, check for any messages:
       • Authentication error
       • Sending failure
       • Network problem
     • These messages help identify the cause of the problem
5. Confirm receipt of the email
   • • Check your mailbox:
       • Inbox
       • Spam/Junk
     • In some cases, emails may be automatically filtered
6. Repeat the process or try another printer
   1. • Try again on the same multifunction printer
      • If possible, use another multifunction printer
      • This helps determine whether the problem is with the device or the account

If the Problem Persists:

If, after performing these checks, you are still unable to scan to email, please contact IT Support and provide the following information:

• • Printer name (printer on printers.iul.intra)
  • Location and type of device (printer or multifunction device)
  • Description of the error observed
  • Photo of the error message displayed (if available)

Further Information:

See also:

• • Printing and Scanning (overview)
  • Iscte ID Card (Employees)
  • How can I scan documents?