How do I forget or remove the eduroam network on macOS?

Target Audience: Iscte Community

Answer/Solution:

Quick option (recommended)

1. Click the Wi-Fi icon in the menu bar.
2. Select Wi-Fi Settings (or Network Settings, depending on your version of macOS).
3. Go to Details… or Advanced.
4. In the list of known networks, select eduroam.
5. Click Remove (–) and confirm.

Alternative option (via System Preferences)

1. Open the Apple menu and select System Preferences.
2. Go to Network → Wi-Fi.
3. Click Details… / Advanced.
4. Select eduroam and click Remove.

⚠️ After removing the network, it is recommended that you reconfigure eduroam using eduroam CAT. Forgetting the eduroam network is especially recommended when:

• • The Iscte institutional password has been changed;
  • The operating system has been updated;
  • There are repeated authentication requests or connection failures.

If the Problem Persists:

If you are unable to resolve the issue, please contact IT Support and provide the following information:

• • Description of the problem (e.g., forgotten password, locked account, error message)
  • Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also: