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I’m connected to eduroam but I don’t have Internet access. What should I do?

PT

If your device shows that it is connected to eduroam but you do not have Internet access, check the following:

    • Whether your device has obtained a valid IP address
      The absence of an IP address may indicate an authentication or configuration issue.
    • Whether a VPN is active
      Some VPNs may interfere with access to the eduroam network, preventing you from connecting to the Internet.

If the problem persists after these checks, please contact Iscte IT support, specifying the type of device and the operating system used.