Why am I constantly being asked to enter my password?

Target Audience: Iscte Community

Probable Cause:

This behavior may indicate:

• • Incorrect or expired institutional credentials;
    A password that was recently changed but not updated on the device;
  • An incorrect eduroam profile configuration.

Answer/Solution:

To resolve the issue, we recommend removing the existing configuration and reconfiguring eduroam, ensuring that the credentials are correct and up to date.

If the Problem Persists:

If you are unable to fix the problem, please contact IT Support and provide the following information:

• • Description of the problem (e.g., forgotten password, locked account, error message)
  • Device(s) and operating system(s) used (optional, but helpful)

Further Information:

See also:

• • Wireless Network (overview)
  • How do I remove an old eduroam configuration?
  • How do I set up eduroam on my phone (Android / iOS)?
  • How do I set up eduroam on my computer (Windows / macOS / Linux)?