I received a suspicious email. What should I do?

Target Audience: Iscte-IUL Community

Answer/Solution: If you receive an email that seems strange or potentially malicious, follow these steps:

1. Do not interact with the content
   • • Do not open attachments.
     • Do not click on links.
     • Do not reply to the sender.
2. Check for warning signs
   • • Unknown sender or strange address.
     • Spelling mistakes or unnatural language.
     • Urgent or threatening requests.
     • Requests for passwords, personal, or financial information.
     • Sender pretending to be someone internal, but with a different domain.
3. Use the Report button in Outlook Desktop/Web to report phishing or mark as junk
   
   • • Select the email
     • Report → Report Phishing or Report as junk if it is just spam. This action helps us block future attempts. Esta ação ajuda-nos a bloquear tentativas futuras.
4. Inform our Cybersecurity team
   • • Forward the message (preferably as an Outlook attachment) to csirt@iscte-iul.pt.
     • Briefly describe what made you suspicious.
5. Delete the email from your inbox
   • • After reporting or forwarding the message, delete it to avoid further accidental interactions.