What is a Service Request?

Target Audience: Iscte-IUL Community

Response/Solution: A request from a user for information, advice, a standard change or access to an IT service. For example, to reset a password or to be provided with a standardised set of IT services by a new user.

Service requests are generally handled by the service centre and do not require the opening of a change request (PDA). See fulfilment of requests.

Additional Information:

• • Register a request
  • Track delivery of a service request
  • Accept delivery of a service request
  • Reject delivery of a service request
  • Service Requests Catalog