How do I follow up a request to solve an incident?

Target Audience: Iscte-IUL Community

Answer/Solution:

1. Go to iAjuda.
2. Click on “My Tickets”.
3. Select the “Incident”.
   
   Apply one of the 5 filters provided by iAjuda to make it easier to identify the ticket: “In Resolution”, “Closed”, “Pending”, “Registered” and “Solved”.
   
   
4. For each “Incident” you can perform 3 types of actions: “Details”, “Update” and “Attachments”.