User Support

Atualizado/Updated: 2026-03-03

1. WhatsApp

Our support team is available via WhatsApp on weekdays from 9:00 a.m. to 5:00 p.m. You can contact us using one of the following options:

- Clicking the WhatsApp icon located in the bottom-right corner of any page on this website;
- Using this link; or
- Sending a message directly to the number +351 917 308 650

iAjuda is Iscte’s IT support channel and is available at https://iajuda.iscte-iul.pt/.

Access is granted through authentication with Iscte account credentials, such as xxnes@iscte-iul.pt and the respective password.

Services Request

Incidents Resolution

Telephone support is available on all working days via the following contacts.

General

- ☎️IDD: (+351) 210 464 010
- ☎️Extension: 291 000
- Hours: 09:00 a.m. to 5:00 p.m.

Common Spaces (support for classes and events)