User Support
Support will be prioritised through electronic communication channels (Whatsapp/iAjuda), allowing for faster resolution of service requests and, when necessary, the use of online tools for remote support. If needed, an in-person appointment can be scheduled.
Our online support team is here to assist you on weekdays, from 9am to 5pm. You can reach us via Whatsapp by:
- Clicking the WhatsApp icon located in the bottom-right corner of any page on this website
- Using this link
- Directly messaging us at +351 917 308 650
iAjuda is the IT service channel and is accessible at https://iajuda.iscte-iul.pt/. Authentication is performed using the Iscte account credentials (e.g. xxnes@iscte-iul.pt and corresponding password).
Service Requests
Incidents Resolution
Phone support service works on weekdays.
User Support
Direct Number: (+351) 210 464 010
Extension: 291 000
Opening Hours: 09:00-17:00
Classrooms Support
Mobile phone: (+351) 911 749 573
Opening Hours: 08:00-19:00