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Incident Catalog

Atualizado/Updated: 2025-12-19

PT

Scope: Iscte community

Action: Iscte’s IT Incident Catalog is available on the “SIIC Services Portal”: https://iajuda.iscte-iul.pt/

Additional information:

The catalog is organized in a hierarchical structure (category/subcategory), with the following main categories:

    • Applications → Application and Software Incidents (Failures, errors, unavailability, or performance degradation in platforms and software).
    • Data Center → Infrastructure and Server Incidents (Problems with Data Center services, including servers, DMZ, websites, and backups).
    • Cybersecurity → Digital Security Incidents (Malicious code, fraud, intrusion, privacy violations, and other threats).
    • Accounts and Email → Institutional Account and Email Incidents (Failures, errors, or unavailability in institutional accounts or email).
    • Equipment → Equipment and Hardware Incidents (Malfunctions, failures, theft, or performance degradation of physical devices).
    • Printing and Scanning → Printing and Scanning Service Incidents (Problems with access, configuration, or operation of the printing system).
    • Networks, Internet, and Communications → Network, Internet, and Communications Incidents (Failures or difficulties accessing the network, Wi-Fi, VPN, or VoIP).