How can I accept resolution of an incident?

Target Audience: Iscte-IUL Community

Answer/Solution:

1. Go to iAjuda.
2. Click on “Validations“.
3. Select the “Incident“.
4. Click on “Accept“.
5. Rate the resolution of the incident from 1 (insufficient) to 5 (excellent), both in terms of “Speed of intervention” and “Quality of intervention“. If you think it’s relevant, add a comment.
6. Click on “Ok“.