Error when printing in Windows using a PIN, Face ID, or fingerprint (Windows Hello)

Target Audience: Iscte Employees

Probable Cause:

If you are using Windows Hello (PIN, facial recognition, or fingerprint) and an error occurs when printing, this behavior is usually associated with a Windows authentication issue.

There is a known limitation where Windows Hello may not correctly provide the credentials required for printing, causing failures when sending the job to the printer.

Answer/Solution:

• Follow the procedure described in Printing Error – Windows Hello

If the Problem Persists:

If you are still unable to print, please contact IT Support and provide the following information:

• • Device used (laptop, desktop)
  • Printer name (iscte on printers.iul.intra)
  • Location and type of device (printer or multifunction device)
  • Authentication method (PIN, face, fingerprint)
    Description of the error observed
  • Screenshot of the error message displayed (if available)

Further Information

See also:

• • Printing and Scanning (overview)