Home FAQ Error when printing in Windows using a PIN, Face ID, or fingerprint (Windows Hello) PT Target Audience: Iscte EmployeesAnswer/Solution:This is a known issue when Windows uses Windows Hello (PIN, facial recognition or fingerprint).Printing authentication may fail under these conditions.Users must follow the specific procedure provided to work around this limitation.Further InformationClick here Related Previous How do I scan documents? Next The job was submitted but isn't printing. What happened?