Home FAQ CGD gave me a service card (not personalized) and it doesn’t work. How can I solve the problem? Atualizado/Updated: 2026-05-25 PT Target Audience: Iscte CommunityAnswer/Solution:You should contact IT Helpdesk via the usual channels to request that the service card be associated with your user.Additional Information:The door opening readers (placed outside the rooms) turn red, as do the attendance readers (placed inside the rooms).See also:Iscte ID Card (overview)Troubleshoting Guide Related Previous My Zoom account is Basic, how can I get a Pro account? Next Is IBM SPSS Amos available for the macOS operating system?